Administrative Assistant and Coordinator Resume Example

Committed and motivated Administrative Assistant with extensive experience working with diverse client base and exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Recognized in “Who's Who Among America's Teachers” in 2012-2013. 

Developed innovative instruction methods that became standard for meeting district goals. Served as advisor for entering and returning clients.

• Administration: Answered multiple phone lines, transferred calls to corresponding departments, filed student records and documented accordingly.
• Client Service: Assisted clients and customers with request for academic and financial aid appeals by identifying needs, gaining trust, approached complex problems and resolved problems to maximize efficiency.
• Data Organization: Prepared records packets for Quality Enhancement Plan (QEP) reviews of procedures and policies/services justification. Improved office organization by compiling quantitative and qualitative quarterly, monthly and yearly reports, spreadsheets, organizational charts and data reports using advanced Microsoft Excel functions.
• Employee Management: Liaised with HR department to establish employee training, payroll and termination procedures.
• Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Records: Reviewed client records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
• Reporting: Monitored and maintained status reports to provide management with updated information.
• Payroll Assistance: Assisted with payroll preparation and entered data into cumulative payroll document.
• Planning: Arranged, scheduled, supervised and coordinated all logistics and travel itineraries for staff of 25 employees. Equipped with all necessary supplies and collateral for local and long distance travel.
• Scheduling: Facilitated orientation of new employees by scheduling training, answering questions and processing paperwork. Coordinated and managed daily schedules and risk prevention.
• Training: Successfully trained staff in office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

• Support Software
• Desktop Publishing Software: HTML
• 10-Key
• Client Relations
• Computer Proficiency
• Coordination and organizational skills
• Critical Thinking
• Customer Service
• Data Collection, Entry and Documentation
• Executive Management Support
• Microsoft Excel, Outlook, Office Suite, PowerPoint, and Word
• Multi-Task Management
• Reading Comprehension
• Service Orientation
• Scheduling
• Spreadsheets
• Telephone Skills
• Time Management Skills
• Type minimum 42 WPM