Results-focused health care administration professional with strength in training and development, monitoring performance, and conducting annual performance reviews. Proactive leader with strengths in communication and collaboration. Proficient in leveraging critical thinking and problem-solving knowledge to drive results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Policies and procedures implementation
Analytical
Project management abilities
Team Building/Leadership
Fluent in Spanish
Critical thinking
Research and Data Analysis
Work History
Administrative Assistant, 10/2020 to Current Elwyn – Woodland Hills, CA,
Provide administrative and data entry support to Outbreak Investigators related to Covid19 outbreak investigations.
Work closely with Outbreak Investigator Supervisor to assist with completion of investigation documents, data entry task, and resolve data discrepancy reports.
Support Public Health Investigators to prepare Epi curve graphs, update outbreak line list, and collection of investigation documentation; enter data into Excel file of surveillance and electronic record system software application (IRIS) linking cases to correct outbreak; respond to calls and questions from public and other stakeholders as needed.
Tracked and analyzed reports to determine needed improvements.
Generated reports of findings to help management with making key decisions.
Collected, organized, and modeled data using Microsoft Excel and Word.
Created channel in Team with folder to upload revised Line list and Epi Curve for each Outbreak Investigator for easy access.
Clinic Assistant, 09/2018 to 05/2020 Medstar Research Institute – Nottingham, MD,
Managed teletherapy via zoom platform during Covid19 while staying compliant with HIPAA regulations.
Tracked and recorded digital inventory and reconciled each semester to maintain accurate, current, and compliant digital inventory records on excel.
Delivered expert administrative support by efficiently handling wide range of routine and special projects.
Worked closely with Clinic Director to maintain optimum levels of communication to effectively and efficiently complete projects.
Created and maintained accurate and confidential patient files according to regulatory mandates
Helped with administrative clinic work such as scheduling clients each semester for speech therapy, answering telephone calls, and greeting patients
Administration Student Intern, 09/2019 to 03/2020 Wells Fargo Bank – Morgan, UT,
Worked with upper management to complete complex projects on tight budgets within specific timelines.
Performed wide-ranging administrative, financial, and service-related functions including ensuring 100% department training compliance certifications and performance metrics adherence.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Performed department evaluations, customer surveys, and team audits.
Home Mortgage Consultant, 01/2013 to 01/2014 Wells Fargo Home Mortgage – City, STATE,
Developed and maintained relationships with local real estate agents.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
Expanded existing customer base by 200 accounts through personal networking and prospecting of qualified leads.
Assessed clients' financial data to determine loan suitability.
Analyzed applicants' financial status, credit, and property evaluation to determine feasibility of granting loan
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Home Loans Manager, AVP, 02/2008 to 09/2011 Bank Of America, Home Loans – City, STATE,
Monitored 25 employees productivity and optimize operation procedures to reduce cost.
Evaluated monthly branch profit and loss statement to maximize revenue by managing expenses, pricing, and turnover.
Monitored compliance with various types of regulations and ensured best practices while delivering high-quality customer service to all customers.
Collaborated with various departments to identify operational challenges and plan corrective actions.
Analyzed variable data for operations to determine areas for improvement, increased efficiency, and potential cost savings.
Education
Master of Science: Finance, Expected in 08/2021 California State University - Long Beach - Long Beach, CA GPA:
Bachelor of Science: Health Care Administration | Minor: Finance, Expected in 05/2020 California State University - Long Beach - Long Beach, CA GPA:
Member of Upsilon Delta Honor Society
President's Honor List Fall 2018, Fall 2019, Spring 2020
Member of the Health Care Administration Alumni Network (HCAAN)
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