I am organized and remain professional in high volume environments. Enabling me to get the job done. I am skillful in multitasking and my customer service skills go above and beyond normal requirements. I am also a quick learner and look forward to building professional relationships between clients, staff, and management.
Skills
Document retrieval
Data entry documentation
Memo preparation
Accounting skills
Excel spreadsheets
Technologically savvy
Employee training and development
Inventory systems
Meeting planning
Microsoft
Problem resolution
Customer relations
Experience
Administrative Assistant, 01/2020 - Current Estee Lauder – Honolulu, HI,
Coordinate project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Organize and maintained filing and document management systems by coordinating, archiving and purging files.
Manage scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Conduct research using various media sources to obtain relevant data for staff requirements.
Handle management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Patient Care Coordinator, 07/2016 - 01/2020 Petaluma Health Center – Rohnert Park, CA,
Facilitated daily interaction between patients and hospital staff, coordinating special events for patients and families and providing educational materials and emotional guidance.
Established strong work network by building professional relationships with physicians and fellow employees.
Developed and maintained quality care systems and standards, including but not limited to creating and improving medical protocols and guidelines.
Scheduled evaluations and procedures for patients.
Improved patient outcomes through value-added services.
Managed logistics for patient intake and implementation of appropriate courses of treatment.
Communicated with patients to ensure quality of care and develop care plans.
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Promoted patient comfort by quickly responding to calls and handling diverse needs.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Brand Representative, 03/2014 - 09/2017 T-Roc – Romeoville, IL,
Promoted products by educating customers and prospects about offerings.
Processed purchases using POS systems to complete cash and credit card transactions.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Replenished product stock to maintain appropriate levels and meet expected sales demands.
Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
Promoted positive company image through superior customer service experiences.
Determined opportunities and maximized sales within specific market by staying current on industry trends.
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