Communication skills: aiding discharge planners sending referrals and contacting DME companiesand home health
Secretary Volunteer Services
WVU Healthcare Morgantown, WV
November 2012 to September 2014
Scheduled all office meetings volunteer interviews, and all Friends of WVUH Board meetings
Implemented new procedures to make the volunteer hiring process more efficient
Customer Service: I provided customers with a pleasant initial phone experience, which encouraged them that their
stay would be inviting and welcoming.
Assertiveness: If a guest was unhappy about a certain aspect of our hotel, I did the best that I could to make their
stay more enjoyable, but I was also assertive in stating the hotels policies and sticking by them.
Patient/Family Liaison Rosenbaum Family House
WVU Healthcare Morgantown, WV
July 2013 to October 2013
Assisted patients and family members of patients with checkin/checkout process
Served dinner to guests during the week
Took guest payments
Administrative AssistantSep 2014 to Current WVU Healthcare － Morgantown, WV
Scheduling patient transports to skilled nursing, rehabilitation, and acute facilities.
Communicating with medical equipment companies to ensure patients have what they needs when they are discharged home Contacting home health agencies to set up skilled nursing or physical therapy for patients when discharge Accomplishments With my coworkers, I have simplified the process of getting patients medical equipment.
We have created a checklist of things that need to be documented before patients can get medical equipment.
This ensures that the discharge planners communicate with the physicians which speeds up the process of getting the medical equipment for the patients.
Reservation AgentJun 2008 to Feb 2014 Waterfront Place Hotel － Morgantown, WV
assisting volunteers on a daily basis with scheduling needs Adaptability: When I started working in November 2012, the Volunteer Services Director and Volunteer Coordinator decided to revamp the program's process.
I was not sure how to approach this and was not given much direction.
I created my own way to organize the process by creating the spreadsheet.
Made reservations for future guests of hotel Prepared group reservations, which included setting up rates and specific needs for each guest Created department schedule Trained new employees Accomplishments I assisted in implementing a new software for our reservations, which involved entering 30000+ reservations.
I assisted with creating a new rewards incentive program and tracking the rewards through a spreadsheet.
I trained new employees on the reservations software, phone etiquette, and customer service.
I created a spreadsheet to track new volunteers, which helps me see all the volunteers during each step of the hiring process.
This spreadsheet is now used by different coworkers and departments including the Volunteer Coordinator and Employee Health.
There is a higher number of student volunteers due to this organizational spreadsheet.
I assisted in creating a document to send electronically to volunteers' references, which creates a quicker response time than regular mail.
I assisted in condensing the volunteer hiring process.
I encouraged the Volunteer Services Director to purchase a new software, Volgistics, to help with this process.
Since we have about 250 or more students per semester, it can be difficult tracking them with our older software therefore, it can sometimes make the hiring process take longer than it should.
I also suggested that we start combining steps of the process so that volunteers can start sooner.
For example, in the fall semester, we combined the Volunteer Orientation with their Computer Based Learning Tests.
Skills Used Computer skills: Word, Excel, PowerPoint.
BA, EnglishWriting2007West Virginia Wesleyan College － Buckhannon, WVEnglishWriting
Assigned rooms and registered guests into hotel
Communicated with all departments of hotel to guarantee the best customer service
Handled guest complaints
Acted as hotel operator
Responsibilities Assigned rooms and registered guests into hotel Communicated with all departments of hotel to guarantee the best customer service Handled guest complaints Acted as hotel operator Accomplishments I received the Employee of the Month Award in April 2008.