Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Skills Used
Computer skills: All Scripts, Epic.
Communication skills: aiding discharge planners sending referrals and contacting DME companies and home health
agencies.
Secretary Volunteer Services
WVU Healthcare Morgantown, WV
November 2012 to September 2014
Responsibilities
Scheduled all office meetings volunteer interviews, and all Friends of WVUH Board meetings
Implemented new procedures to make the volunteer hiring process more efficient
Skills Used
Customer Service: I provided customers with a pleasant initial phone experience, which encouraged them that their
stay would be inviting and welcoming.
Assertiveness: If a guest was unhappy about a certain aspect of our hotel, I did the best that I could to make their
stay more enjoyable, but I was also assertive in stating the hotels policies and sticking by them.
Patient/Family Liaison Rosenbaum Family House
WVU Healthcare Morgantown, WV
July 2013 to October 2013
Responsibilities
Assisted patients and family members of patients with checkin/checkout process
Served dinner to guests during the week
Took guest payments
Experience
Administrative Assistant, 09/2014 to Present Federal Realty Investment Trust – San Jose, CA,
Scheduling patient transports to skilled nursing, rehabilitation, and acute facilities.
Communicating with medical equipment companies to ensure patients have what they needs when they are discharged home Contacting home health agencies to set up skilled nursing or physical therapy for patients when discharge Accomplishments With my coworkers, I have simplified the process of getting patients medical equipment.
We have created a checklist of things that need to be documented before patients can get medical equipment.
This ensures that the discharge planners communicate with the physicians which speeds up the process of getting the medical equipment for the patients.
Reservation Agent, 06/2008 to 02/2014 Sorrel River Ranch – Moab, UT,
assisting volunteers on a daily basis with scheduling needs Adaptability: When I started working in November 2012, the Volunteer Services Director and Volunteer Coordinator decided to revamp the program's process.
I was not sure how to approach this and was not given much direction.
I created my own way to organize the process by creating the spreadsheet.
Made reservations for future guests of hotel Prepared group reservations, which included setting up rates and specific needs for each guest Created department schedule Trained new employees Accomplishments I assisted in implementing a new software for our reservations, which involved entering 30000+ reservations.
I assisted with creating a new rewards incentive program and tracking the rewards through a spreadsheet.
I trained new employees on the reservations software, phone etiquette, and customer service.
Accomplishments
I created a spreadsheet to track new volunteers, which helps me see all the volunteers during each step of the hiring process.
This spreadsheet is now used by different coworkers and departments including the Volunteer Coordinator and Employee Health.
There is a higher number of student volunteers due to this organizational spreadsheet.
I assisted in creating a document to send electronically to volunteers' references, which creates a quicker response time than regular mail.
I assisted in condensing the volunteer hiring process.
I encouraged the Volunteer Services Director to purchase a new software, Volgistics, to help with this process.
Since we have about 250 or more students per semester, it can be difficult tracking them with our older software therefore, it can sometimes make the hiring process take longer than it should.
I also suggested that we start combining steps of the process so that volunteers can start sooner.
For example, in the fall semester, we combined the Volunteer Orientation with their Computer Based Learning Tests.
Skills Used Computer skills: Word, Excel, PowerPoint.
Education
BA: EnglishWriting, Expected in 2007 West Virginia Wesleyan College - Buckhannon, WV GPA: EnglishWriting
Professional Affiliations
Additional Information
Responsibilities Assigned rooms and registered guests into hotel Communicated with all departments of hotel to guarantee the best customer service Handled guest complaints Acted as hotel operator Accomplishments I received the Employee of the Month Award in April 2008.
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