Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients.

  • Accounting support
  • Data entry documentation
  • Faxing documents
  • Excel spreadsheets
  • Detailed meeting minutes
  • Sensitive material handling
  • Microsoft
  • Routing correspondence
  • Travel administration
  • Recordkeeping and bookkeeping
  • CRM and office management software
  • Negotiation
  • Office equipment maintenance
  • Schedule management
  • Invoice organization
  • Financial aid application review
  • Professional and mature
  • Scheduling master
  • Strong interpersonal skills
10/2018 to Current Administrative Assistant Federal Realty Investment Trust | Wynnewood, PA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
11/2015 to 03/2018 Collections Specialist Bluelinx Corporation | Charleston, SC,
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Negotiated customer rates and processed payments using Autopal.
  • Reviewed accounts to determine payment plan compliance.
  • Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
  • Completed skip traces on customers failing respond to collection efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Received payment and posted to appropriate customer accounts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Overcame objections by applying advanced training and persuasion techniques.
07/2012 to 07/2014 Front Desk Receptionist Erickson Living | Naples, FL,
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Scheduled meetings for internal personnel, partners and clients using Outlook.
03/2010 to 07/2012 Legal Assistant Pae Government Services Inc | Savannah, GA,
  • Observed strict privacy laws to prevent information breaches and protect client data.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Drafted legal complaints, summons and interrogatories.
  • Directed incoming calls to appropriate staff members.
  • Interpreted and relayed legal information in clear format for clients.
  • Revised documents, organized travel arrangements, submitted billable hours and coordinated court documentation for timely filings.
  • Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Provided senior firm leaders with vital administrative support.
  • Oversaw legal team appointments, hearing and depositions schedules.
Education and Training
Expected in | Criminal Justice San Jose City College, San Jose, CA GPA:

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School Attended

  • San Jose City College

Job Titles Held:

  • Administrative Assistant
  • Collections Specialist
  • Front Desk Receptionist
  • Legal Assistant


  • Some College (No Degree)

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