Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients.
Skills
Accounting support
Data entry documentation
Faxing documents
Excel spreadsheets
Detailed meeting minutes
Sensitive material handling
Microsoft
Routing correspondence
Travel administration
Recordkeeping and bookkeeping
CRM and office management software
Negotiation
Office equipment maintenance
Schedule management
Invoice organization
Financial aid application review
Professional and mature
Scheduling master
Strong interpersonal skills
Experience
10/2018 to CurrentAdministrative AssistantFederal Realty Investment Trust | Wynnewood, PA,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
11/2015 to 03/2018Collections SpecialistBluelinx Corporation | Charleston, SC,
Arranged for debt repayment and established repayment schedule based on customer finances.
Negotiated customer rates and processed payments using Autopal.
Reviewed accounts to determine payment plan compliance.
Identified impact of proposed solutions for delinquent clients, discussed options and determined candidates for foreclosure.
Completed skip traces on customers failing respond to collection efforts.
Located and monitored overdue accounts using billing system to begin collections process.
Recorded and updated customer personal accounts with accurate contact information.
Received payment and posted to appropriate customer accounts.
Mentored new members on scripts, strategies and company information to maximize performance.
Negotiated credit extensions to assist customers in paying overdue accounts.
Overcame objections by applying advanced training and persuasion techniques.
07/2012 to 07/2014Front Desk ReceptionistErickson Living | Naples, FL,
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Scheduled meetings for internal personnel, partners and clients using Outlook.
03/2010 to 07/2012Legal AssistantPae Government Services Inc | Savannah, GA,
Observed strict privacy laws to prevent information breaches and protect client data.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Drafted legal complaints, summons and interrogatories.
Directed incoming calls to appropriate staff members.
Interpreted and relayed legal information in clear format for clients.
Revised documents, organized travel arrangements, submitted billable hours and coordinated court documentation for timely filings.
Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Provided senior firm leaders with vital administrative support.
Oversaw legal team appointments, hearing and depositions schedules.
Education and Training
Expected in | Criminal JusticeSan Jose City College, San Jose, CAGPA:
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