10 + years of experience leading office administration and serving as a trusted assistant to senior executives
Well-honed office management skills, including hiring and supervising clerical staff, scheduling, calendaring and event planning; preparing reports; administering records management systems; and developing Excel spreadsheets and PowerPoint presentations;
The ability to anticipate needs, follow through on all details and tactfully handle sensitive situations
Computer proficiency on PC and Mac, including a solid foundation in MS Office Suite (Word, Excel, PowerPoint, Outlook), and QuickBooks.
• Liaison between senior management, staff, and clients to ensure proper lines of communication in prioritizing tasks, meeting deadlines, and addressing issues
• Large volume document management including reproduction, organizing, filing, and purging in both paper and electronic forms
• Manage A/R, A/P, payroll, billing, monthly reconciliation and reporting using Quickbooks
• Supervise administrative staff, delegate work among staff, interns, and contract employees to ensure full coverage
• Develop company policies and procedures in a rapidly expanding business, train staff accordingly
• Purchase and maintain office equipment, supplies, and inventory
• Research and implement new technology and systems for greater efficiency
• Create and edit documents in Microsoft Word and Excel including correspondence, detailed outlines, table of contents, footnotes, indexes, accounting charts, tables, and worksheets
• Maintain calendars and task lists in Outlook and iCal, create presentations in PowerPoint and Keynote, build and maintain company website in Sitebuilder
• Research Federal and State laws for compliance in administrative and personnel matters
• Post for open staff positions, screen and interview applicants, fulfill new hire requirements and reporting
10 + years of Administrative Experience. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise. Skilled in A/R, A/P, business development, communications and organization. A proven track record of exceeding sales goals as well as improving efficiency and effectiveness.
Meticulous attention to detail
Dedicated team player
Strong interpersonal skills
Human Resources Management (HRM)
Professional and mature
Employee training and development
Coordinated all department functions for team of 6+ employees and contractors.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Increased office organization by developing more efficient filing system and customer database protocols.
Designed electronic file systems and maintained electronic and paper files.Planned meetings and prepared conference rooms.Made copies, sent faxes and handled all incoming and outgoing correspondence.Facilitated working relationships with co-tenants and building management.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Properly routed agreements, contracts and invoices through the signature process.Received and screened a high volume of internal and external communications, including email and mail.Maintained and reserved the executive conference room calendar.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Supervised and trained admitting, billing and collection staff.Increased meeting efficiency by developing meeting agendas.Directly supported CEO in managing operation work flow.Computed, recorded, and proofread data, records and reports.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Reported and consolidated company financial performance.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Communicated with customers, employees and other individuals to answer questions and explain information.Issued [number] paychecks to vendors and suppliers on a bi-weekly basis.Processed bank reconciliations and financial reports to verify practice of proper due diligence.Handled cash and deposits using the proper accounting procedures and documentation.Reconciled all bank and credit card accounts from [year] to [year].Processed payroll, electronic deposits and employee pay adjustments.Processed journal entries, online transfers and payments.Executed quarterly financial reporting on multiple properties.Analyzed cost control and provided timely financial information to support corporate goals.Researched and resolved collections and billing disputes with tact and efficiency.Trained [number] new employees quarterly.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Investigated issues and problems and drafted responses to urgent requests.Repaired and maintained various instruments and electronic fuel cell test equipment.Recruited and interviewed [Number] applicants per [Time period].Increased the employee base by [Number]% to meet changing staffing needs.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.Reviewed federal and state laws to confirm and enforce company compliance.Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.Ran the bi-weekly payroll process.Supported [Number] employees at all levels, including executive leadership.Accurately utilized Redline format to draft and review General Counsel agreements.Met with clients and other legal professionals to discuss case details.Completed case research via LexisNexis and Westlaw databases.Collected data to prepare and draft settlement packages for clients.Interpreted and relayed legal information in a clear format for clients.Processed all assigned cases according to company and client service level agreements.Drafted various court documents, invoices and enclosures at attorneys' request.Corresponded daily with clients, insurance adjusters, doctors and attorneys.Drafted legal complaints, summons and interrogatories.Composed and typed routine letters of correspondence.Redacted confidential information from all legal documents on a case by case basis.Trained new employees on office equipment and job duties.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.Directed incoming calls to appropriate staff members.Drafted, received and tracked due diligence checklist.Organized legal memoranda and client correspondence.Opened new claim files.Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.Photocopied all correspondence, documents and other printed materials.Processed and distributed invoices to bill clients.Maintained the master calendar for client appointments and court appearances.Composed and revised legal documents, including letters, depositions and court documents.Created and tracked all expenses and client account codes using [Software Program].Assisted in the preparation of engagement letters.
COMMUNITY MEDIATION, INC. , New Haven, CT 2011- Present Mediation Services
Court Mediator (contract position)
• Provide mediation services for cases referred to Community Mediation from New Haven Court
• Investigate cases for appropriate information and file all paperwork with the court.
Managed daily office operations and maintenance of equipment.
Minor in Economics
Adobe Photoshop, Premiere, A/P, attorney, billing, bookkeeping, corporate training, clients, client relations, customer services, customer service, general ledger, Goldmine, hiring, Human Resource, inventory, law, legal, managing, marketing materials, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Publisher, Word, NLP, Newsletter, organization skills, paralegal, payroll, payroll processing, Programming, promotion, QuickBooks, receptionist, sales, supervising, tax, Timeslips, travel arrangements, trouble shooting, unique, website, year-end
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