Perform advanced, diversified and confidential secretarial and administrative duties Prepare correspondence and materials for management and staff Collect, compile, prepare, and maintain reports, records, files and data Schedule and maintain calendars of appointments, meetings, and travel itineraries; coordinate related arrangements Screen telephone calls and visitors and resolves routine and complex inquiries Open and release mail to management and/or staff members Expense tracking & reporting Organize and schedule work in compliance with contract requirements.
Prepare talking points, question and answer segments, & power point presentations Requisition supplies, printing, maintenance, equipment, and other services Maintain and utilize applicable procedural manuals and reference materials Apply discretion and appropriate security measures in handling confidential and sensitive information Overall ability to anticipate manager, departmental & company needs.
Provides the highest level of customer service Maintains the upkeep of the store, money handling, register accuracy & merchandising Writing and submitting orders, leading and delegating Processes payroll and the coordination of staff scheduling to comply with budgetary guidelines Displaced and updated weekly signage, promotional and seasonal merchandise Resolves routine and complex inquiries, complaints, and other issues Managing and motivating teammates to increase sales and ensure efficiency Analyzing sales figures and forecasting future sales Interpreting trends to facilitate planning Recruiting, training, supervising and appraising staff Maintains check-out area, fill register supplies, and wipe counter tops Administer personality and interest inventories Evaluate education and work backgrounds in order to help determine what is needed to achieve goals.
Sales Manager, 02/2014 － 05/2015Jolly Auto Brokers － Norcross, Georgia
Establish and maintain relationships with customers Demonstrates and Explains vehicles to customers Negotiating the terms of a sales agreement and closing sales.
Following-up in-bound telephone inquiries, walk in prospects, and arranging appointments via Leads Orders new car inventory and negotiated with auto wholesalers to purchase used vehicles Motivating fellow sales personnel and doing everything possible to improve their morale Inspecting and approving the resale status of vehicles Making sure all vehicle maintenance and repairs are carried out Forecasting goals at the beginning of each month Explaining financing options to customers.
Assistant Manager, 08/2009 － 01/2012Wet Seal － Nashville, Tennessee
Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers.
Prepares weekly schedules to ensure proper floor coverage Reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
Promotes customer service by ensuring associates are greeting and assisting customers Responds to customer inquiries and complaints in a professional and timely manner.
Models sales expectations and communicated product knowledge to the customer; Recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization are kept to the highest standard.
Trains and develops associates Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; Assists in the recruiting, hiring, and development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; Provides feedback to Store Manager for associate performance appraisals and evaluations.
Administrative Assistant/ Human Resource Coordinator, 08/2006 － 04/2011Savola's Weddings and More － Americus, Georgia
Provided administrative support to lead event coordinators Organized, registered and publicized staff for workshops and staff development Assisted with financial management to maintain accurate accounting records and reports Administered employee health and welfare plans and acted as liaison between employees and insurance providers Scheduled meetings, coordinated events and logistics Assisted with processing of new hires and terminations Evaluated all documentary evidence submitted by the employee and applicant and the accused.
Prepared and transmitted reports that detailed investigative findings.
Assisted with recruitment and interview process and responded with follow up letters at the end of the recruiting process.
August 2014Georgia State University － Atlanta, GeorgiaBachelor of ArtsSociology
Kaplan University － Chicago, ILMaster of ScienceHuman Services
administrative support, customer service, logistics, Managing, merchandising, MS Office Products, Negotiating, payroll, PeopleSoft, recruitment, and sales