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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Career Overview

During the last five years in Enrollment Services I have established myself as a content expert within the department and built professional relationships both within and outside of the ES Organization.


The following is an overview of the teams and roles I have filled within Enrollment Services:


  • Core Operations
  • Issue Resolution
  • Small Group Implementations
  • Credentialing Implementations: Small Groups, Group, Enterprise
  • Training and Quality

    Qualifications
    • Able to Build Strong Professional Relationships
    • Able to Work Interdepartmentally
    • Familiar with All Core Operation Workflows
    • Strong Interpersonal and Client Facing Skills
    • Proficient in Microsoft Office
    • Able to Design and Execute On a Project Plan
    • Successfully Able to Establish an Operational Team and Workflows
    • Able to Provide and Receive Positive and Constructive Feedback
    Accomplishments
    • Established and executed an eight week training schedule designed equip an ES employee with basic Core Enrollment knowledge and prepare him for successful transition into a new role
    • Co-Designed the quality audit used by the Training and Quality team to facilitate quality audits and feedback delivery
    • Served as Project Lead for the implementation of the Medicare Team
    • Joined the ES LEAD team in January 2015
    Work Experience
    Administrative Assistant
    January 2010 to February 2010    Company Name － City, State
    • Completing Clerical tasks.
    • Answering incoming phone calls.
    • Performing HR duties as assigned by my supervisor.
    • Using office equipment such as: scanners, printers, fax machine, Microsoft Office, and online databases.
    Yard Attendant
    June 2001 to February 2010    Company Name － City, State
    • Helping customers find and load purchased materials.
    • Keeping a clean and safe work environment.
    • Training new employees in product knowledge and operating equipment such as forklifts and delivery vehicles.
    • Organizing and presenting stock in an efficient and appealing manner.
    • Keeping up to date on products knowledge.
    • Continuously finding new ways to present products to customers.
    Computer Assistant III
    September 2007 to May 2009    Company Name － City, State
    • Serving as a Peer Supervisor at the Computer Center Help Desk.
    • Being able to think quickly and make and stand behind on the spot decisions.
    • Monitoring the performance of co-workers and offer constructive advice to improve.
    • Filling in for Professional Staff by answering advanced troubleshooting questions.
    • Learning how to operate and train Help Desk staff in the use of new technology and databases.
    • Communicating effectively with multiple audiences by tailoring technical information into an understandable form that varied depending on the audience.
    • Working with Professional Staff to resolve various issues for Help Desk patrons.
    • Leading a team of Peer Supervisors in developing a reference guide for Help Desk employees.
    • Interacting with multiple departments on campus to answer patron inquiries.
    Computer Assistant II
    September 2005 to May 2007    Company Name － City, State
    • Serving patrons by diagnosing and fixing an array of personal computer malfunctions.
    • Communicate professionally and effectively with students, staff, and faculty through email, phone calls, and in person visits.
    • Upholding the standards of the Computer Center Help Desk and adhering to University policy.
    • Everyday use of personal computers and office oriented programs.
    Education and Training
    Bachelor of Arts Degree : History, May, 2009University of Maine at FarmingtonHistory
    2005Belfast Area High School
    Personal Information
    Michael D. Wilson Research Scholar (Fall, 08): A select number of undergraduate students that were given funding to conduct and present scholarly research that would be of publishable quality. To be eligible for this award, I was required to conduct research and hold a public presentation to display my work. Eagle Scout Award (January, 05): To receive this award, I had to prove that I was able to provide effective leadership, plan and carry out tasks, facilitate the completion of the tasks in various group sizes.
    Additional Information
    • Achievements: Michael D. Wilson Research Scholar (Fall, 08): A select number of undergraduate students that were given funding to conduct and present scholarly research that would be of publishable quality. To be eligible for this award, I was required to conduct research and hold a public presentation to display my work. Eagle Scout Award (January, 05): To receive this award, I had to prove that I was able to provide effective leadership, plan and carry out tasks, facilitate the completion of the tasks in various group sizes.
    Skills
    Clerical, databases, delivery, email, fax machine, Filling, forklifts, Help Desk, HR, materials, Microsoft Office, office, office equipment, Organizing, presenting, printers, scanners, Supervisor, phone, troubleshooting
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    Resume Overview

    School Attended

    • University of Maine at Farmington
    • Belfast Area High School

    Job Titles Held:

    • Administrative Assistant
    • Yard Attendant
    • Computer Assistant III
    • Computer Assistant II

    Degrees

    • Bachelor of Arts Degree : History , May, 2009
      2005

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