Administrative Assistant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Business Analyst with over 10 years of experience eager to contribute to team success through hard work, attention to detail, excellent organizational skills and collaboration. Clear understanding of business and systems requirements, user acceptance testing and analytics implementation using Adobe Analytics. Motivated to learn, grow and excel.

  • Earned a Best in US Silver Shield award in January 2016, May 2018 and September 2020.
  • Microsoft Office Suite
  • Adobe Analytics
  • Quality assurance
  • Requirements gathering
  • Technical Specification Document Creation
  • Data and Research and Analysis
  • Test case creation/testing
  • Report and Dashboard creation
  • Documentation abilities
  • Organization and Time management
  • Detailed Oriented
  • Collaborative
Work History
03/2007 to 11/2020 Business Systems Analyst Highmark Inc. | Mckees Rocks, PA,
  • Worked closely with development and testing team members to design, develop and successfully implement robust tagging solutions to meet client requirements for functionality, scalability and performance.
  • Conducted interviews with key business to collect, define and analyze business requirements.
  • Created technical documents, test plans and completed testing to successfully implement Adobe Analytics tagging.
  • Trained business personal in use of systems.
  • Created dashboard, metrics reporting and Workspaces for business lines using Adobe Analytics.
  • Trouble shoot/research issues in regards to metrics reporting/trends.
  • Used both qualitative and quantitative analysis techniques frequently.
  • Exercised critical thinking to resolve tagging error in metrics reports.
  • Successfully implemented analytics tagging on several platforms which includes Dotcom, Wealth Management, Online Banking, Mobile App and other platforms.
07/2000 to 03/2007 Business Operations Analyst Amazon.Com, Inc. | Bellevue, WA,
  • Adhered to established schedules by facilitating work quality and timely delivery.
  • Applied honed problem-solving skills to analyze and resolve issues. Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
  • Conducted interviews with key business users to gather user requirements in order to implement analytics tagging using WebTrends and Adobe Analytics.
  • Created analytics reporting and dashboards for business lines using WebTrends and Adobe Analytics.
11/1995 to 06/2000 Administrative Assistant/Project Office Support USBank | City, STATE,
  • Performed general office duties as well as assisting coworkers and staff members with special tasks on daily basis as well as creating management reporting for all projects.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Expected in 06/1986 High School Diploma | Park High School, Cottage Grove, MN , GPA:
Expected in 05/1987 Associate of Arts | Cosmetology Century College, White Bear Lake, MN GPA:
  • Professional development completed in Cosmetology
Expected in No Degree | Analytics Adobe , , GPA:
  • Completed several user training and implementation training provided by Adobe
  • Completed introduction to Javascript by Webucator
Additional Information

I have volunteered at Caring for Cats, a no kill animal Shelter for five years. I have been a lead at the shelter for three years. As lead, I supervise the volunteers as well as train in any new volunteers on policies and procedures required at the shelter.

I also volunteer on the board of directors for Linden Place Town home association for the last six years, three of them as president.

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Resume Strength

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Resume Overview

School Attended
  • Park High School
  • Century College
  • Adobe
Job Titles Held:
  • Business Systems Analyst
  • Business Operations Analyst
  • Administrative Assistant/Project Office Support
  • High School Diploma
  • Associate of Arts
  • No Degree

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