Administrative Assistant Resume Example SCS Credit Corp

ADMINISTRATIVE ASSISTANT

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History

SCS Credit Corp- Administrative Assistant
South Bend, IN10/2008 - Current

Drafted professional memos, letters and marketing copy to support business objectives and growth.
Coached new employees on administrative procedures, company policies and performance standards.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Processed invoices and expenses to facilitate on-time payment.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Performed research to collect and record data.
Handled client correspondence and tracked records to foster office efficiency.
Sorted and distributed office mail and recorded incoming shipments for corporate records.

SCS Credit Corp- Collections
South Bend, IN10/2008 - Current

Used probing techniques to determine debtors' reasons for delinquency.
Researched accounts and completed due diligence to resolve collection problems.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Processed payments and applied to customer balances.
Handled outbound and inbound calls daily with goal of collecting owed debt.
Negotiated to collect balance in full.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Used scripted conversation prompts to convey current account information and obtain payments.
Used skip tracing and other techniques to locate debtors.
Maintained high volume of calls to meet demands of busy group.

Advance America- Store Manager
Elkhart, IN06/2004 - 10/2008

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Oversaw, trained and encouraged and promoting culture of efficiency and performance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Completed profit and loss performance reports.
Created work schedules according to sales volume and number of employees.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Established succession planning by training and mentoring associates into leadership positions.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Managers and Assistant Managers
Managed inventory control, cash control and store opening and closing procedures.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Reconciled daily sales transactions to balance and log day-to-day revenue with .
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes .
Reported to district manager regarding all store and staff issues, financial goals and sales.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Determined and implemented quality standards through .
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Protected store from loss or theft by setting and enforcing clear security policies.
Generated repeat business by delivering exceptional customer service and positive engagement.

Skills

Paperwork drafting
Spreadsheet management
Documentation and control
Customer and client relations
Organizing Mail
Scheduling
Supervising staff
Recordkeeping
Multi-line Telephone System
Mail handling

Office administration
Filing and data archiving
Multi-line phone proficiency
Routing Mail
Faxing Paperwork
Credit and collections
Administrative support
Mail distribution
65-70 WPM typing speed

Education

Northridge High ScoolMiddlebury, in06/1985High School Diploma

Resume Overview

Companies Worked For:

SCS Credit Corp
Advance America

School Attended

Northridge High Scool

Job Titles Held:

Administrative Assistant
Collections
Store Manager

Degrees

High School Diploma

Administrative Assistant Resume Example

Resume Score: 80%

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