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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History
SCS Credit Corp- Administrative Assistant
South Bend, IN10/2008 - Current
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Processed invoices and expenses to facilitate on-time payment.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed research to collect and record data.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
SCS Credit Corp- Collections
South Bend, IN10/2008 - Current
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Processed payments and applied to customer balances.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained high volume of calls to meet demands of busy group.
Advance America- Store Manager
Elkhart, IN06/2004 - 10/2008
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Oversaw, trained and encouraged and promoting culture of efficiency and performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Completed profit and loss performance reports.
  • Created work schedules according to sales volume and number of employees.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Established succession planning by training and mentoring associates into leadership positions.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Managers and Assistant Managers
  • Managed inventory control, cash control and store opening and closing procedures.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with .
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes .
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Determined and implemented quality standards through .
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
Skills
  • Paperwork drafting
  • Spreadsheet management
  • Documentation and control
  • Customer and client relations
  • Organizing Mail
  • Scheduling
  • Supervising staff
  • Recordkeeping
  • Multi-line Telephone System
  • Mail handling
  • Office administration
  • Filing and data archiving
  • Multi-line phone proficiency
  • Routing Mail
  • Faxing Paperwork
  • Credit and collections
  • Administrative support
  • Mail distribution
  • 65-70 WPM typing speed
Education
Northridge High ScoolMiddlebury, in06/1985High School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • SCS Credit Corp
  • Advance America

School Attended

  • Northridge High Scool

Job Titles Held:

  • Administrative Assistant
  • Collections
  • Store Manager

Degrees

  • High School Diploma

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