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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Microsoft
  • Back office operations
  • Account balancing reconciliation
  • Employee training and development
  • Transmitting files
  • Detailed meeting minutes
  • Sensitive material handling
  • Recordkeeping and bookkeeping
  • Excel spreadsheets
  • Travel administration
  • Copying medical records
  • 10-key proficiency
  • Report analysis
  • Check processing
  • Records management systems
  • Insurance eligibility verification
  • Transporting files
  • Directing visitors
  • Developing slide presentations
  • Managing office supplies
  • Tracking documents
  • Memo preparation
  • Data entry documentation
  • Routing correspondence
  • Coordinating program activities
  • Meeting planning
  • Managing automated systems
  • Document retrieval
  • Workers' compensation knowledge
  • Data organization
  • Inventory supplies
Experience
Administrative Assistant | 07/1987 to 10/2007
Fulton County Government - Atlanta, GA
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Processed financial documents including contracts, expense reports and invoice need and executed corporate meetings, lunches and special events for groups of 30+ employees.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Assisted with administrative tasks, including filing, answering phones and other clerical operations.
  • Managed phone calls from clients and provided informative answers to questions.
  • Coordinated meetings with other department managers and served as main liaison between department heads and executives.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Monitored and tracked project performance data with excel spreadsheets to generate reports and keep management informed of important trends.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Guided administrative and professional staff through computer and software problems.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Performed complex administrative management of sensitive and confidential issues.
  • Facilitated working relationships with co-tenants and building management.
  • Managed scheduling for 60 staff, monitoring resource allocation to provide optimal coverage and service.
  • Liaised with board members to provide reports, status updates and presentations.
Process Associate | 07/1987 to 11/1987
Bank Of America - College Park, GA
  • Entered data at 60 wpm to provide fast and precise transcribing.
  • Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
  • Ensured that appropriate coding is managed to maximize efficiency.
  • Maintained updated data knowledge through checks and balance.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Entered and updated checks information into a database.
Assistant Manager | 05/1984 to 07/1987
Fulton County Housing Authority - Atlanta, GA
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Education and Training
Georgia Technical College - Lawrenceville, GA
Some College (No Degree)
Radiologic Technology
Georgia Perimeter College - Decatur, GA
Some College (No Degree)
Business Administration
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Resume Overview

Companies Worked For:

  • Fulton County Government
  • Bank Of America
  • Fulton County Housing Authority

School Attended

  • Georgia Technical College
  • Georgia Perimeter College

Job Titles Held:

  • Administrative Assistant
  • Process Associate
  • Assistant Manager

Degrees

  • Some College (No Degree)
    Some College (No Degree)

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