Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skills
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Experience
Administrative Assistant | 07/1987 to 10/2007
International Flavors &Fragrances - Cedar Rapids , IA
International Flavors &Fragrances - Cedar Rapids , IA
- Managed conference calls by documenting participant details and preparing audio recordings for future reference.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Processed financial documents including contracts, expense reports and invoice need and executed corporate meetings, lunches and special events for groups of 30+ employees.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Tracked and submitted employee time sheets to accounting department for payroll processing.
- Assisted with administrative tasks, including filing, answering phones and other clerical operations.
- Managed phone calls from clients and provided informative answers to questions.
- Coordinated meetings with other department managers and served as main liaison between department heads and executives.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Monitored and tracked project performance data with excel spreadsheets to generate reports and keep management informed of important trends.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Maintained attendance records, taking note of staff vacation time, sick days and personal days.
- Guided administrative and professional staff through computer and software problems.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Scheduled and coordinated meetings and calendars of high-level decision-makers.
- Performed complex administrative management of sensitive and confidential issues.
- Facilitated working relationships with co-tenants and building management.
- Managed scheduling for 60 staff, monitoring resource allocation to provide optimal coverage and service.
- Liaised with board members to provide reports, status updates and presentations.
Process Associate | 07/1987 to 11/1987
Imperative Execution Inc. - Pasadena , CA
Imperative Execution Inc. - Pasadena , CA
- Entered data at 60 wpm to provide fast and precise transcribing.
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
- Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system.
- Ensured that appropriate coding is managed to maximize efficiency.
- Maintained updated data knowledge through checks and balance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Entered and updated checks information into a database.
Assistant Manager | 05/1984 to 07/1987
Cole Haan - Kittery , ME
Cole Haan - Kittery , ME
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Completed inventory audits to identify losses and project future demands.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education and Training
Georgia Technical College - City
Some College (No Degree)
Radiologic Technology
Georgia Perimeter College - City
Some College (No Degree)
Business Administration
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Resume Overview
School Attended
- Georgia Technical College
- Georgia Perimeter College
Job Titles Held:
- Administrative Assistant
- Process Associate
- Assistant Manager
Degrees
- Some College (No Degree)
Some College (No Degree)
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