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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary
Proven track record in coordination and management of multiple projects. Strong organizational, analytical, and problem-solving skills. Functions effectively and comfortably in a fast paced environment. Excellent communication skills and professional demeanor gained through extensive interaction in the public and leadership roles within the workplace and community. Progressive responsibilities in different roles over the past 10 years. Recognized for reliability and getting the job done through persistence, strong work ethic, initiative, sense of urgency, and aggressive deadlines. Computer proficiency in MS Office Suite and various customized staffing databases. Stout influences in community relations and involvement, through voluntary and affiliated groups and programs.
Highlights

Computer skills Microsoft Office Suite - Outlook, Word, Excel, PowerPoint, Access, Lexis Nexis, AIMS, QueWeb, and Retail Staffing Administration (Home Depot customized systems) Projects/Events Learn through Laughter Non- Profit Organization: worked with Laffapalooza in fundraising through Outreach, awareness, and Community Affairs. Managed proceeds and strategized the uses for funding to organization, providing campaign materials and manpower for annual Food Drives, Toy drives, and Children Comedy Shows free of charge. Home Depot Retail Staffing Training and Quality Ambassador 2011-2012: Trained, Coached, and supervised over 100 contingent staff during peak hiring for spring. Responsible for evaluating and developing contingent direct reports, producing materials and resources for effective execution of job responsibilities. Identified top talent and recommending them to Senior Management and Leadership in consideration of permanent onboarding. Staffing Center set record for 100,000 hires for 2012. Home Depot HR Day of service 2011: Veterans for Foreign Wars Rainbow Post: Renovated interior and exterior of building. Painted mural on exterior wall in parking lot. Hands on Atlanta Day- Senior Connections Project 2012: Assisted in constructing landscape renovated walk ways and benches on the building's exterior and painted interior walls. Habitat for Humanity and Green Peace 2011: helped in Constructing 3 new Home Builds for 3 Low Income families in the Atlanta Area Trees for Threes: worked with the Atlanta Hawks planting trees in the Atlanta Area. Home Depot Kids Workshop Autism Walk 2012: represented Home Depot and Foundation with assisting children with workshop Home Depot Kids Workshop Chic Fila Bowl 2012: represented Home Depot managing pregame activities by assisting children with workshop House Proud Atlanta and Home Depot: Celebration of Service "Doing More for Our Veterans" campaign, volunteered in collaboration with Atlanta Falcons with Services for Veterans at VEO. Project included Renovating landscape, built Wheelchair ramps and park for center. Home Depot and House Proud Atlanta 2012: Celebration of Service "Doing More for Our Veterans" campaign for Services for Veterans: Project Captain lead team of volunteers and contractors on renovations of Widow's Home. Celebrated her 100th birthday with her family while I ran crew renovating interior cabinets and exterior landscape and masonry work building a retaining wall and brick Mailbox Celebration of Service "Doing More for Our Veterans" campaign for Services for Veterans Renovations of Widow renovating landscape and building shed in back of home Celebration of Service "Be the Dream Project: Volunteered with the renovations of the Martin Luther King Memorial Center, including interior and exterior renovations celebrating 50 years of the "I Have a Dream Speech" Sweep the Hooch Project 2013 and 2014: Annual clean up initiative with the Chattahoochee River Park. As Team Captain lead a team of 30 Associates and coordinated in helping remove debris and trash from the Chattahoochee River. Atlanta History Center: Helped beautify the landscape and built park benches. The efforts were part of the History Center's Anniversary Home Depot and House Proud 2013: Assisted with the renovations of a veteran's home. Installed new ceiling and insulation, painted exterior of house, and restored garden.
Experience
HOME DEPOT - Retail Staffing Center Atlanta, GA Administrative Assistant 01/2010 to Current Responsible for supporting Retail Staffing Managers with the execution of the hourly talent acquisition process for Northern Plains Region in addition to all of the Home Depot US retail stores, ensuring that the company hires a diverse, high-performing workforce. Responsible for delivering against the established sourcing strategy to ensure a timely screening of high quality candidates required to meet business needs. Accountable for monitoring the workload distribution of contingent workforce during peak hiring periods. Worked exception reports through pivot tables and built job requisitions. Demonstrated drive to deliver best-in-class customer service by delivering the highest quality candidates to their stores. Actively engaged candidates during phone interviews to identify relevance, culture fit, and strong customer service skills. Dynamically involved store leadership during phone conversations providing high level of customer service and expertly addressing issues and identifying opportunities. Screening high quality, qualified candidates to present to store leadership. Coached and supervised contingent workforce in area of responsibility to ensure accurate and timely execution of tasks, in accordance with company policy and procedures. Primary point of contact for on-boarding, orientation and ongoing for the contingent workforce. Partners with Retail Staffing Managers to ensure the staffing strategies meet. Made recommendations as to improvements needed in order to streamline processes. Responsible for supporting Staffing Analyst in the high-volume hiring process for Home Depot retail stores in the NE and Mid-Atlantic regions. Responsibilities include managing the assimilation and distribution of interview materials, accurately scheduling candidate interviews, and managing entry and tracking of candidate dispositions. Interface with Store Management to ensure all testing, background investigations and drug screens of new hires are completed, including handling the administration of the staffing process, if necessary. Ensures the job placement and new hire processes are completed in a timely manner according to established standard operating procedures. Was selected as team lead of contingent workforce; this included cross-training of other counterparts, quality-assurance of completed tasks, and working on individual projects for HD management. Represented the Department and City with professionalism and courtesy as the liaison between Departments heads, the general public, other department staff, contractors, and vendors. Supervised and evaluated assigned staff, handled all employee relations concerns, directed work assignments, counseled and disciplined employees when necessary. Assisted management in completing employee performance appraisals. Collaborated plans and assigned tasks to team members according to employee's skill set and abilities. Composed and prepared internal routine correspondence for employees. Worked with highly sensitive and confidential employee information. Created letters, memoranda, applications, reports, and other documents as needed. Collated, filed, and stored computer generated reports. Handled incoming inquiries and requests; answered, routed and returned telephone calls.
ATLANTA JOURNAL CONSTITUTION Atlanta, Georgia Quality Assurance Analyst 01/2004 to 01/2008 Responsible for the development of the strategies used for the company's customer service division. Trained and supported new representatives on call strategies and phone etiquette in the customer service division. Produced and ensured the proper distribution of documents, reports, forms, and other notification material. Answered the telephone; provided information taken and relayed messages and/or directs calls to appropriate personnel; returns calls, as necessary. Responded to questions, complaints, and requests for information by telephone, mail, or in person. Documented, tracked, and communicated test plans, test results, analysis, and unresolved problems to ensure that quality requirements were met.
LAFFAPALOOZA Atlanta, Georgia Production Assistant, Production Coordinator 01/2003 to 01/2007 Assist Executive Producer with event planning and budgeting. Screened and hired staffing for the annual weekend festival. Served as point of contact on-site and made executive decisions on behalf of executive producer in his absence. Collaborated with Comedy Central representatives following compliance and SOPs for High profile celebrities and contracted associates. Project Coordinated all events, risk management and ticket sales for Laffapalooza's Annual Comedy Festivals venues. Managed promotional strategies and organized street teams and marketing of brand to promote Laffapalooza. Screened, scheduled, and produced comic performances at various comedy clubs. Learn through Laughter Non- Profit Organization: worked with Laffapalooza in fundraising through Outreach, awareness, and Community Affairs. Managed proceeds and strategized the uses for funding to organization, providing campaign materials and manpower for annual Food Drives, Toy drives, and Children Comedy Shows free of charge.
Education
Bachelor of Science: Biology/Business Management CLARK ATLANTA UNIVERSITY, Atlanta, Georgia, US CLARK ATLANTA UNIVERSITY, Atlanta, Georgia Bachelor of Science, Biology/Business Management
Accomplishments
environment. Excellent communication skills and professional demeanor gained through extensive interaction in the public and leadership roles within the workplace and community. Progressive responsibilities in different roles over the past 10 years. Recognized for reliability and getting the job done through persistence, strong work ethic, initiative, sense of urgency, and aggressive deadlines. Computer proficiency in MS Office Suite and various customized staffing databases. Stout influences in community relations and involvement, through voluntary and affiliated groups and programs
Professional Affiliations

Home Depot Kids Workshop Autism Walk : represented Home Depot and Foundation with assisting children with workshop Boy Scouts of America Atlanta Area Council Volunteer Den Leader

Skills

Telephone, Customer Service, Receptionist, Retail Sales, Staffing, Assurance Analyst, Etiquette, Phone Etiquette, Quality Assurance, Test Plans, Scheduling, And Marketing, Budgeting, Community Affairs, Event Planning, Fundraising, Marketing, Promotional, Risk Management, Sales, Sales For, Sops, Trading, Retail, Retail Marketing, New Hires, Team Lead, Testing, Training, Correspondence, Customer Service Representative, Filing, Solutions, Telephones, Typing, Administrative Assistant, Employee Performance, Employee Relations, Human Resources, Liaison, Clients, Access, Cabinets, Community Relations, Databases, Excel, Excellent Communication Skills, Hr, Lexis, Masonry, Microsoft Office, Ms Office, Onboarding, Outlook, Powerpoint, Problem-solving, Word, Accountable For, Class, Comprehensive Large Array Data Stewardship System, Pivot Tables, Talent Acquisition, Business Management

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Resume Overview

Companies Worked For:

  • HOME DEPOT - Retail Staffing Center
  • ATLANTA JOURNAL CONSTITUTION
  • LAFFAPALOOZA

School Attended

  • CLARK ATLANTA UNIVERSITY

Job Titles Held:

  • Administrative Assistant
  • Quality Assurance Analyst
  • Production Assistant, Production Coordinator

Degrees

  • Bachelor of Science : Biology/Business Management

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