Administrative Assistant to the Executive DirectorHealth Alliance Of Hudson Valley – Garnerville, NY,
Assessed potential collaboration opportunities across Emory network to enhance organizational value and improve efficiency.
Managed department website, social media, events, designed marketing collateral.
Project Management: Created and led as project manager on various projects such as accounts receivable process, building structure of the administrative team , developing and creating training and onboarding process.
Supports the Executive Director with their Outlook calendar, meeting schedule management and email management as needed
Supports the Executive Director with travel arrangements (i.e., lodging, flights, conference registration, etc.)
Utilized metrics to increase engagement and campaign performance.
Organized development and implementation of diverse marketing materials and social media posts .
Coordinated with digital team to define target messaging and create engaging web content.
Launched targeted promotions to segments of customer database to optimize response and increase circulation.
Organized event facility, food and beverage selections and audio-visual arrangements.
Oversaw event logistics, venue scheduling and accommodations.
Produced contracts and invoices for events and monitored fee collection.
Maintained files with contracts, agreements and work orders in client-specific platforms.
Helped develop proposals for equipment and software purchases.
Developed external and internal communications for key strategic initiatives.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Provided secretarial and office management support while building cooperative working relationships.
Coordinated appointments, meetings and conferences.
Composed correspondence, reports and meeting notes.
Maintained accurate department and customer records.
09/2018 to 07/2020
Marketing CoordinatorEdgewood Partners Insurance Center – Atlanta, GA,
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Analyzed competitive environment and consumer trends to stay on top of changing market environments.
Applied market knowledge and customer insight analysis to drive sales through targeted promotions.
Planned and produced highly effective experiential marketing events.
Developed and implemented strategic marketing campaigns, including site promotions and engaging digital content.
Monitored competitive products and marketing activities to keep in line with consumer trends.
Conducted marketing surveys on current and new concepts to provide feedback for future product development.
Launched integrated marketing campaign models to enhance prospect engagement.
Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
Guided and motivated marketing team to tackle continuous improvement objectives, streamlining processes and controlling costs to spearhead highly profitable division.
Planned and executed strategic marketing campaigns, encompassing powerful visuals for on-site promotions and rich digital content for online advertising assets.
08/2016 to 09/2018
Client Experience Coordinator Bdr, Inc. – Seattle, WA,
Researched and adequately resolved client questions and issues.
Established and effectively maintained productive customer relationships.
Welcomed visitors, answered phone calls and responded to online customer inquiries.
Participated in team meetings to understand goals and establish necessary process improvements.
Effectively communicated with coworkers to maintain professional and customer oriented atmosphere.
Performed necessary troubleshooting to determine source of client reported issue.
Scheduled and confirmed customer appointments and delivered timely reminders.
Escalated complex cases to appropriate team members for timely resolution.
Created and delivered product presentations to potential and current clients.
01/2014 to 07/2016
Patient Services CoordinatorMeijer, Inc. – New Albany, IN,
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Answered over 100 telephone calls per day to schedule appointments and answer patient questions.
Organized and maintained patient charts with proper classification and filing systems.
Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Answered patient questions and fielded complaints to resolve issues.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Documented and managed patient information in computer system.
Ran credit card batches and balanced deposits on daily basis.
Referred patients to appropriate professionals and services.
Scheduled patient appointments and procedures.
Education and Training
Expected in 01/2019 to to
BACHELOR: Business Administration Georgia State University - Atlanta, GA GPA:
Activities and Honors
Member, Small Business Association (2008 - present)
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Resume Overview
School Attended
Georgia State University
Job Titles Held:
Administrative Assistant to the Executive Director