Administrative Assistant Resume Example

• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Assessed data and information to check entries, calculations and billing codes for accuracy.
• Monitored reservations to track incoming parties and special events.
• Maintained cleanliness of bathrooms, lobby and front desk.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Completed all nightly updates to hotel rates and individual room charges.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Completed daily computer backups, checked for viruses and updated programs.
• Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
• Maintained well-stocked and presentable complementary food and beverage station.
• Ran end-of-day computer functions and closed out reports, submitting details for review.
• Assisted hotel guests with check in and out procedures courteously.
• Updated accounts and logs throughout shift to keep up with all requirements.
• Volunteered to take on duties and tasks for front desk during peak periods or staff absences.
• Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Followed facility security protocols, to safeguard guests and personnel.
• Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
• Documented wake-up requests and set up automatic calls in system.
• Generated daily, weekly and monthly reports to close out day and meet objectives.
• Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
• Set up breakfast area and assisted Breakfast Staff
• Assisted with large group guests and special events
• Was instrumental in many yearly awards to the Franchise

• Upsold products to policyholders and potential new clients.
• Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
• Analyzed customer needs and provided best options, upselling products and services.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.

• The Flood of 2011 devastated our town and I was approached by our Priest and the Diocese to help manage our recovery efforts with four buildings that were destroyed or damaged.
• This entailed handling all insurance claim paperwork,working with contractors, adjusters, suppliers, obtaining permits, working with and in all areas to rebuild, reconstruct,and reopen our church.
• This involved working with confidential permanent records and
• Salvaging paperwork and files for parish members as well as the buildings.
• The Interfaith Friends director and I worked to develop and organize a recovery center for those individuals displaced and provide access to housing and personal belongings. This involved the receiving and sorting, distribution and record keeping of all donated materials.
• Thousands of items were handled and sorted, inventoried, and

distributed to local families.

• Worked closely with our priest and members to rebuild our church,

the Diocese of Scranton, and claims to reopen it in 4 months.

• Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
• Exceeded company sales goals for new policies.
• Upsold products to policyholders and potential new clients.
• Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
• Offered policy guidance and management to promote asset protection.
• Pursued continued professional development through insurance workshops, course and webinars.
• Analyzed customer needs and provided best options, upselling products and services.
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Drove client retention by increasing savings opportunities and identifying premium discounts.
• Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
• This position also involved working with FEMA for Flood Insurance, several brokers for other lines of insurance, as well as handling all claims thru the proper departments.
• In the owners absence, I was responsible for managing the office.