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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing whatever situation needs handling. Skilled in oral and written communication, team leadership and relationship-building. Detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Strong, Reliable and dedicated with many years of experience. Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Records management systems
  • Sensitive material handling
  • Employee training and development
  • Mail management
  • PC proficient
  • Recordkeeping and bookkeeping
  • Back office operations
  • Workers' compensation knowledge
  • Business writing
  • Accounting support
  • Detailed meeting minutes
  • Memo preparation
  • Microsoft
  • Cash deposit preparation
  • Meeting planning
  • Document retrieval
  • Data entry documentation
  • Schedule management
  • Scheduling and calendar management
  • Event coordination
  • Conflict mediation
  • Medical terminology
  • Time and labor control
  • Patient care advocacy
  • Training and coaching
  • Health insurance processing
  • Meticulous attention to detail
  • Prioritizing patients
  • Proofreading
  • Time management
  • Report development
  • Tech-savvy
  • Multitasking and prioritization
  • Payroll and benefits administration
  • Invoicing and billing
  • Data organization
  • Deadline-oriented
  • Staff motivation
  • File and data retrieval systems
  • Self-starter
  • Administrative operations
  • Understands grammar
  • Professional and mature
  • Credit checks
  • Dedicated team player
  • Flexible
Experience
Keystone Community Resources/Keystone KonfectionsJuly 2014 to September 2020Administrative Assistant
Tunkhannock, PA
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Prepared packages for shipment by generating invoices and setting up courierdeliveries.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Responsible for the confidential files and daily interaction with the consumers with intellectual disabilities, autism, and other medical conditions.
  • Responsible to properly type,file, maintain confidential letters and records for State inspection and licensing.
  • Prepared Invoicing and records daily for Keystone Konfections Bakery.
  • Helped coordinate special events involving both programs
  • Worked closely with multiple county mental health groups
Hampton Inn By HiltonMarch 2012 to December 2017Night Auditor/Front Desk Receptionist
Tunkhannock, PA
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Monitored reservations to track incoming parties and special events.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Ran end-of-day computer functions and closed out reports, submitting details for review.
  • Assisted hotel guests with check in and out procedures courteously.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Volunteered to take on duties and tasks for front desk during peak periods or staff absences.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Followed facility security protocols, to safeguard guests and personnel.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Documented wake-up requests and set up automatic calls in system.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Set up breakfast area and assisted Breakfast Staff
  • Assisted with large group guests and special events
  • Was instrumental in many yearly awards to the Franchise
AMT Insurance Agency/Sybilla Lenz Financial ServiceMarch 2013 to June 2014Insurance Sales Agent
Tunkhannock, PA
  • Upsold products to policyholders and potential new clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
Diocese of Scranton, Pa/Interfaith FriendsSeptember 2011 to March 2013Flood Recovery Specialist
Tunkhannock, PA
  • The Flood of 2011 devastated our town and I was approached by our Priest and the Diocese to help manage our recovery efforts with four buildings that were destroyed or damaged.
  • This entailed handling all insurance claim paperwork,working with contractors, adjusters, suppliers, obtaining permits, working with and in all areas to rebuild, reconstruct,and reopen our church.
  • This involved working with confidential permanent records and
  • Salvaging paperwork and files for parish members as well as the buildings.
  • The Interfaith Friends director and I worked to develop and organize a recovery center for those individuals displaced and provide access to housing and personal belongings. This involved the receiving and sorting, distribution and record keeping of all donated materials.
  • Thousands of items were handled and sorted, inventoried, and

distributed to local families.

  • Worked closely with our priest and members to rebuild our church,

the Diocese of Scranton, and claims to reopen it in 4 months.

Rodman C Azar / Nationwide InsuranceNovember 1988 to September 2011Insurance Sales Agent
Tunkhannock, PA
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Exceeded company sales goals for new policies.
  • Upsold products to policyholders and potential new clients.
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage.
  • Offered policy guidance and management to promote asset protection.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Streamlined operational efficiencies by researching problems and delivering speedy issues resolution.
  • This position also involved working with FEMA for Flood Insurance, several brokers for other lines of insurance, as well as handling all claims thru the proper departments.
  • In the owners absence, I was responsible for managing the office.
Education and Training
Lackawanna Trail High SchoolJune 1967High School DiplomaFactoryville, PA
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Resume Overview

Companies Worked For:

  • Keystone Community Resources/Keystone Konfections
  • Hampton Inn By Hilton
  • AMT Insurance Agency/Sybilla Lenz Financial Service
  • Diocese of Scranton, Pa/Interfaith Friends
  • Rodman C Azar / Nationwide Insurance

School Attended

  • Lackawanna Trail High School

Job Titles Held:

  • Administrative Assistant
  • Night Auditor/Front Desk Receptionist
  • Insurance Sales Agent
  • Flood Recovery Specialist

Degrees

  • High School Diploma

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