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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices. Bringing superior communication and time management abilities.

Skills
  • Administrative
  • Excellent communication
  • Interpersonal skills
  • Conferences
  • Customer service
  • Decision making
  • E-mail
  • Staff training
  • Filing
  • Forms
  • Human Resources
  • Legal documents
  • Letters
  • Meetings
  • Excel
  • Mail
  • Office
  • Word
  • Office equipment
  • Payroll
  • Presentations
  • Scheduling
  • Seminars
  • Telephone
  • Phone
  • Arranging travel
  • Arrange travel
  • Workflow
  • Cash deposit preparation
  • Tracking documents
  • Memo preparation
  • Staff motivation
  • Schedule management
  • Data entry
  • Invoicing and billing
Experience
Administrative Assistant10/2010 － 01/2014Kohls StorePleasanton, CA
  • Coordinated with all departments ensuring smooth operation
  • Coordinated workflow through various departments
  • Coordinated, prepared, and recorded meetings
  • Coordinated relocation of employees in conjunction with the Human Resources Department and set up interviews with employment candidates
  • Coordinated recognition awards and presentations
  • Answered incoming calls, made appointments
  • Sorted and sent out mail
  • Accepted increasing responsibility demonstrating flexibility and ability to learn quickly
  • Acquired excellent communication and interpersonal skills with the public and coworkers
  • Arranged travel, rental car, and hotel accommodations for managers
  • Arranged interview schedules, reserved rooms, contacted and scheduled consultants
  • Handled individual needs of 5 managers
  • Answered inbound calls, assisted customers with account information, placed orders, set up service appointments, Answered calls, entered data, faxed, typed, and made outbound follow-up calls
  • Purchased and maintained office equipment
  • Skilled in multiple filing methods
  • Screened telephone calls for management
  • Provided support to management, handled routine administrative work, coordinated statements, maintained records, and tracked information
  • Made schedules for over 50 employees in over 5 different departments
  • Made any edits to mis-punched time cards
  • Handled all legal documents such as employee write ups Cleaned office area and break room area
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Set up and maintained physical and electronic filing systems
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days
Customer Service Representative02/2008 － 03/2010Klein Bros. WarehouseStockton, CA
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Reviewed customer data to assess current issues and determine potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Answered calls and directed to designated individuals or departments
  • Documented conversations with customers to track requests, problems and solutions
Cosmetologist02/2008 － 07/2009Plush Beauty Bar Pleasanton, CA
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans
  • Treated customers to extra services such as shampooing and head massage to promote loyalty
  • Recommended products to customers to meet current needs or resolve specific concerns
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
  • Recommended styles and treatments based on clients' needs and appearances
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut
  • Collected payment from customers and scheduled next appointments
  • Double-checked inventories and stocking for treatment and sale areas
Customer Service Representative06/2002 － 01/2005Neyman Insurance ServicesTracy, CA
  • Set travel arrangements and gathered documents for management and executive staff meetings and trips
  • Produced and distributed team newsletters, email updates and other forms of communication
  • Set up and maintained physical and electronic filing systems
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Received and routed incoming calls and correspondence to promote timely communication
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Assisted with administrative tasks, including filing, answering phones and sending out letters
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
  • Served as subject matter expert for non-standard coverage questions, property damage and collision
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
  • Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage
  • Examined automobile policies such as government automobile insurance plans with third-party liability, accident benefits and collision benefits
  • Collaborated with carriers to resolve discrepancies in insurance payments
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties
  • Processed all sales transactions accurately and in a timely fashion
  • Kept the showroom clean and maintained neat, orderly product displays
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Built customer confidence by actively listening to concerns and giving appropriate feedback
  • Confirmed that appropriate changes were made to resolve customers' problems
Education and Training
06/2007Cosmetology License :Elite Cosmetology School - Cosmetology Stockton, Ca

GPA: 3.67, Took many honors courses Took computer excel classes

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Resume Overview

Companies Worked For:

  • Kohls Store
  • Klein Bros. Warehouse
  • Plush Beauty Bar
  • Neyman Insurance Services

School Attended

  • Elite Cosmetology School

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Cosmetologist

Degrees

  • 06/2007 Cosmetology License : Elite Cosmetology School - Cosmetology

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