- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Dedicated professional with solid background in high-volume environments focused on delivering exceptional and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing high-volume environments.
- Technologically savvy
- Excel spreadsheets
- Document retrieval
- Data entry documentation
- Bookkeeping
- Phone call answering
- Deadline-oriented
- Employee training and development
- Multitasking and prioritization
- Human Resources Management (HRM)
- Proofreading
- Data entry
- Customer relations
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- Portioning understanding
- Purchasing
- Sanitation
- Recruitment and hiring
- Conflict resolution
- Planning
- Care plan management
- Compassionate client care
- Client documentation
- Community activities
- Behavior redirection
- Database management
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Administrative Assistant, 03/2021 to Current
Johnson Brothers – Queens, NY,
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Lead Server, 05/2020 to 10/2020
Harbor Retirement Associates – Rock Hill, SC,
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Upsold customers and optimized table-turns to outperform average sales.
- By [Number]%.Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the Chef immediately.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Kitchen Manager, 05/2019 to 09/2019
Topgolf – Independence, OH,
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Collaborated with front of house trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Received, organized and rotated paper goods and food ingredients.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Estimated potential worker issues to produce detailed resource documentation.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Controlled portion sizes and garnishing for optimal cost controls.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Personal Caregiver, 11/2016 to 05/2019
Sunrise Senior Living – Boston, MA,
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Administered necessary medications as directed by care plan.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Transported patients to and from medical, dental and personal care appointments.
- Improved patient outlook and daily living through compassionate care.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Worked with supervisory medical staff to review cases and improve care.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Assisted with meal planning to meet nutritional plans.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Facilitated best care by developing strong and trusting rapport with patient.
High School Diploma: , Expected in 06/2013
Mason County High School - Maysville, KY
GPA:
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