Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated professional with solid background in high-volume environments focused on delivering exceptional and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing high-volume environments.

Skills
  • Technologically savvy
  • Excel spreadsheets
  • Document retrieval
  • Data entry documentation
  • Bookkeeping
  • Phone call answering
  • Deadline-oriented
  • Employee training and development
  • Multitasking and prioritization
  • Human Resources Management (HRM)
  • Proofreading
  • Data entry
  • Customer relations
  • Portioning understanding
  • Purchasing
  • Sanitation
  • Recruitment and hiring
  • Conflict resolution
  • Planning
  • Care plan management
  • Compassionate client care
  • Client documentation
  • Community activities
  • Behavior redirection
  • Database management
Experience
Administrative Assistant, 03/2021 to Current
Johnson BrothersQueens, NY,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Lead Server, 05/2020 to 10/2020
Harbor Retirement AssociatesRock Hill, SC,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Upsold customers and optimized table-turns to outperform average sales.
  • By [Number]%.Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the Chef immediately.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Kitchen Manager, 05/2019 to 09/2019
TopgolfIndependence, OH,
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Collaborated with front of house trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Received, organized and rotated paper goods and food ingredients.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Personal Caregiver, 11/2016 to 05/2019
Sunrise Senior LivingBoston, MA,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Administered necessary medications as directed by care plan.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Transported patients to and from medical, dental and personal care appointments.
  • Improved patient outlook and daily living through compassionate care.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Worked with supervisory medical staff to review cases and improve care.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Facilitated best care by developing strong and trusting rapport with patient.
Education and Training
High School Diploma: , Expected in 06/2013
Mason County High School - Maysville, KY
GPA:

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School Attended

  • Mason County High School

Job Titles Held:

  • Administrative Assistant
  • Lead Server
  • Kitchen Manager
  • Personal Caregiver

Degrees

  • High School Diploma

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