Dedicated professional with solid background in high-volume environments focused on delivering exceptional and operational support for professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing high-volume environments.
Skills
Technologically savvy
Excel spreadsheets
Document retrieval
Data entry documentation
Bookkeeping
Phone call answering
Deadline-oriented
Employee training and development
Multitasking and prioritization
Human Resources Management (HRM)
Proofreading
Data entry
Customer relations
Portioning understanding
Purchasing
Sanitation
Recruitment and hiring
Conflict resolution
Planning
Care plan management
Compassionate client care
Client documentation
Community activities
Behavior redirection
Database management
Experience
Administrative Assistant, 03/2021 to Current Johnson Brothers – Queens, NY,
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Lead Server, 05/2020 to 10/2020 Harbor Retirement Associates – Rock Hill, SC,
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Upsold customers and optimized table-turns to outperform average sales.
By [Number]%.Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the Chef immediately.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Kitchen Manager, 05/2019 to 09/2019 Topgolf – Independence, OH,
Trained employees on cooking techniques, safety standards and performance strategies.
Oversaw meal preparation and monitored food handling to encourage safety.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Collaborated with front of house trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Received, organized and rotated paper goods and food ingredients.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Estimated potential worker issues to produce detailed resource documentation.
Motivated kitchen staff by establishing goals to increase productivity and quality.
Priced and ordered food products, kitchen equipment and food service supplies.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Controlled portion sizes and garnishing for optimal cost controls.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Personal Caregiver, 11/2016 to 05/2019 Sunrise Senior Living – Boston, MA,
Helped clients with personal needs from exercise to bathing and personal grooming.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Maintained clean and well-organized environment to promote client happiness and safety.
Coordinated with doctors and registered nurses to develop care plans for patients.
Administered necessary medications as directed by care plan.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Transported patients to and from medical, dental and personal care appointments.
Improved patient outlook and daily living through compassionate care.
Cooked appetizing and satisfying meals and snacks.
Assisted patients with bathing, dressing, daily hygiene care and grooming.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Worked with supervisory medical staff to review cases and improve care.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Assisted with meal planning to meet nutritional plans.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Facilitated best care by developing strong and trusting rapport with patient.
Education and Training
High School Diploma: , Expected in 06/2013 Mason County High School - Maysville, KY GPA:
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