Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Administrative professional with over 7 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.
Skills
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Work History
03/2020 - CurrentAdministrative Assistant | Kion Group - Norfolk , VA
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and data.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Managed confidential databases converting complex data into easy-to-interpret data.
- Executed record filing system to improve document organization and management.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Performed research to collect and record up-to-date data.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
08/2018 - 03/2020Clerk | Charles River - Cambridge , MA
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft office programs and confidential software.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Completed time sensitive projects and work assignments ahead of tight deadlines by using effective time management and leadership techniques .
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Worked with a diverse range of customers to understand needs and provide efficient service and resolve.
07/2018 - 03/2019Host/Waitress | Capri Communities - Cottage Grove , WI
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Assisted restaurant owner with new hire processing and existing training programs.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
07/2013 - 08/2018Receptionist | The Salvation Army- Southwest Division - City , STATE
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Evaluated source documents to locate information needed for each data entry field.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Reviewed and updated client correspondence files and member database information to maintain accurate records.
- Supported various departments with special projects resulting in stakeholder satisfaction.
- Entered client information into databases quickly and with minimal errors.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Maricopa Community Colleges - Phoenix College, City, StateAssociate of Arts: Business Administration- Pending
Expected in 05/2022Maricopa Community Colleges - Phoenix College, City, StateCertification: Paralegal
Certifications
- Project Management Professional (PMP)
Bilingual advanced proficiency
Completed bilingual literacy exam with a certificate for Advanced-Mid Capabilities.
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Resume Overview
School Attended
- Maricopa Community Colleges - Phoenix College
Job Titles Held:
- Administrative Assistant
- Clerk
- Host/Waitress
- Receptionist
Degrees
- Associate of Arts : Business Administration- Pending
Certification : Paralegal
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