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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Highly organized and driven professional with three years of management experience. excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Seeking a role of increased responsibility and authority.. communicating with principals and working with a high level of multi-cultural awareness and adaptability.

Highlights
  • Proven patience and self-discipline
  • Sound decision making
  • Critical thinking proficiency
  • Conflict resolution skills
  • Supervision and training
  • Electronic Medical Records
  • MS Office proficient
  • AS/400
  • Insurance eligibility verifications
  • Patient charting
  • Inventory control
  • Fast learner
Accomplishments

Coordinated all department functions for three departments with twelve employees after being promoted to Health Information Supervisor within two years of employment.

Developed and implemented a department operation's manual outlining proper procedures and office policies for interns, temporary employees and new hires

Promoted as a contract employee after one month of employment


Experience
Administrative Assistant
January 2015 to Current TaxPro 1000 Centers － Charlotte, NC
  • Coordinate work within staff and clients
  • Prepare documents for Certified Public Accountants
  • Schedule and confirm client appointments
  • Obtain signatures on tax documents as required
  • Utilize practice systems
Office Assistant
March 2014 to Current John Hancock Financial Services － Charlotte, NC
  • Complete biographical information on financial applications
  • Obtain and coordinate materials for client meetings
  • Answered and managed incoming and outgoing calls
  • Compose correspondence, email and memos
  • Monitor and maintain office inventory
  • Effectively communicate with colleagues and external vendors
Assistant Front End Manager
May 2014 to January 2015 The Fresh Market － Charlotte, NC
  • Supervised 5 employees per shift.
  • Maintained excellent customer service
  • Assisted Front End Manager with record keeping, cash register receipts, check and cash deposits
  • Supported Store Manager in loss prevention
  • Stocked Point of Purchase areas with promotional material
  • Processed monetary transactions with cash, checks, coupons, store credit and food stamps
  • Maintained department sign age and pricing
  • Trained and mentored staff on operating practices and procedures
Benefit Verification Specialist
October 2011 to February 2014 Aerotek Staffing Agency － Charlotte, NC
  • Verified patient's eligibility and claims status with insurance agencies
  • Determined prior authorizations for outpatient procedures
  • Meticulously identified discrepancies in medical documentation and rectified
  • Precisely completed appropriate paperwork and documentation for system entry
  • Data Entry
  • Demonstrated mastery of customer service call script within specified timeframes.
Medical Records Technician
February 2011 to June 2011 Ambassador Personnel － Charlotte, NC
  • Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Strictly followed all federal and state guidelines for release of information.
  • Properly answered, processed and/or directed inbound calls in a timely manner
Health Information Supervisor
January 2007 to January 2010 The Providence Center － Providence , RI
  • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Provided thorough supervision for day-to-day operations of the department in accordance with set policies and guidelines.
  • Set performance expectations and conducted performance reviews
  • Performed qualitative analysis of records to ensure accuracy, consistency and correlation of recorded data
  • Collaborated with department managers to achieve goals
  • Oversaw daily operations for a staff of 12 employees
  • Handled scheduling, attendance systems and merit increases for direct reports
  • Oversaw department inventory and office supplies purchases
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
Medical Office Specialist
January 2006 to January 2007 The Providence Center － Providence , RI
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Updated patient accounts and information on a daily basis.
  • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.
  • Maintained databases and spreadsheets to improve reporting accuracy.
  • Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Education
Associate of Arts : Healthcare Administration University of Phoenix － Phoenix, AZ
Skills
AS400, benefits, charts, conversion, CPA, credit, client, Excellent customer service, customer service, database, edit, email, fax, faxing, financial, insurance, inventory, Microsoft Office, office, Office machines, PDF, copier, tax, phone, Type, 60 wpm
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Resume Overview

Companies Worked For:

  • TaxPro 1000 Centers
  • John Hancock Financial Services
  • The Fresh Market
  • Aerotek Staffing Agency
  • Ambassador Personnel
  • The Providence Center

School Attended

  • University of Phoenix

Job Titles Held:

  • Administrative Assistant
  • Office Assistant
  • Assistant Front End Manager
  • Benefit Verification Specialist
  • Medical Records Technician
  • Health Information Supervisor
  • Medical Office Specialist

Degrees

  • Associate of Arts : Healthcare Administration

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