Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Reliable [Job Title] with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of [Number] WPM.

Skills
  • Office administration
  • Process optimization
  • Staff Management
  • Multi-line phone proficiency
  • Project Management
  • Employee timesheet processing
  • Employee training and development
  • Administrative support
Work History
08/2019 to Current
Administrative Assistant Larson Design Group Inc Williamsport, PA,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Scheduled office meetings and providers appointments for team of 15 Physicians and 4 Medical Directors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized weekly staff meetings and logged minutes for service line records.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
10/2017 to 07/2019
Medical Office Coordinator Johns Hopkins Medicine North Bethesda, MD,
  • Performed staff payroll duties including time and attendance data entry, reviewing completed payroll and making necessary corrections.
  • Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Verified benefits and worked with insurance companies to obtain procedure approvals and referrals.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Communicated with patients, insurance companies, and providers through phone calls, emails, and office drives concerning formularies and coverage limits.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Reviewed and sent medical records to other physicians upon request.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Aided with prescription refill requests.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Trained all new employees on records management system.
  • Oversaw office records and maintained strict document control.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities.
03/2015 to 10/2017
Team Assistant Ricoh Americas Corporation Dallas, TX,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 8 multi specialty service lines based on optimal patient loads and clinician availability.
  • Enhanced office efficiency by handling 30+ callers per day.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Advocated for VIP patients through conversations with insurance representatives.
  • Called patients to confirm scheduled appointments day in advance.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Kept organized documentation of prescription refill information for office of 6+ physicians.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Managed financial documentations such as expense reports and invoices.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Provided educational documents and pamphlets to patients.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Prioritized incoming patients by degree of injury or illness.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized patient files and streamlined operations to improve efficiency.
  • Reviewed physician letters and corrected grammar and spelling errors.
07/2010 to 03/2015
Scheduling Coordinator University Of Pennsylvania Health System Woodbury Heights, NJ,
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Expected in 05/2004
High School Diploma:
Dunedin Academy - Dunedin, FL,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

86Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Dunedin Academy

Job Titles Held:

  • Administrative Assistant
  • Medical Office Coordinator
  • Team Assistant
  • Scheduling Coordinator

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: