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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Highly motivated and committed professional with proven history of exceptional customer service. Experienced at individual, team and organizational level tasks. Strong ability to multi-task and prioritize workloads with little or no supervision. Detail oriented professional looking to bring positive, upbeat attitude and team building skills to fast paced environment.

Skills
  • Interpersonal skills
  • Strong work ethic
  • Detailed oriented
  • Customer service
  • Flexibility/Adaptability
  • Pharmacy operations
  • Managerial experience
  • Overseeing pharmacy operations
  • Excel spreadsheets
  • Meeting planning
  • Managing office supplies
  • PC proficient
  • Transporting files
  • Faxing documents
  • Sensitive material handling
  • Accounting support
  • Microsoft
Experience
Administrative Assistant | 04/2020 to 07/2020Munie Greencare Professionals - Daleville, AL
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Certified Pharmacy Technician | 12/2019 to 03/2020Walgreens (38-40 hours/week) - Enterprise, AL
  • Efficient with non-routine issues like third-party billing, computer system and customer service issues.
  • Performs various daily pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counts and labeled prescriptions with correct item and quantity.
  • Assists pharmacist by filling prescriptions for over 150 customers daily and handles patient questions regarding prescription and insurance questions.
  • Reviews and verifies correct customer information and insurance provider information.
  • Restocks automated medication dispensing machine.
Pharmacy Technician Floor Manager (40 Hours/week) | 01/2019 to 11/2019US Army Fort Rucker - Fort Rucker, AL
  • Ensured patients needs and/or questions are met/answered during first initial contact at front desk or via telephone
  • Maintained drive and determination to obtain personal and team objectives and goals
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Resolved complaints and issues involving both patients and employees
  • Demonstrated ability to maintain positive attitude while working under pressure to ensure patient satisfactory customer service
  • Assured continuity of workflow and ensure all patient needs are met
  • Ability to maintain patient records electronically and hard copy files
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Achieved patient confidence and protected operations by keeping information confidential in accordance to HIPAA (Health Insurance Portability and Accountability Act) requirements
  • Provided supportive link between patients and internal operations
  • Prepared complete and accurate documentation and build/quality/performance records
  • Provided excellent customer service to patients and employees/clinic staff
  • Greeted patients and staff courteously and professionally to maintain welcoming atmosphere
  • Proficient in monitoring shelf stock levels for inventory purposes and efficient with DMLSS ordering system
  • Exemplified the ability to dispense and regulate controlled substances in accordance to all laws and regulations
Pharmacy Technician (40 Hours/week) | 10/2014 to 12/2018US Army Fort Knox, Ireland Army Community Hospital - Radcliff, KY
  • Modeled exceptional customer service skills
  • Efficient with prescription processing using pharmacy systems
  • Experienced with performing daily duties that include filling and processing new prescriptions, running refill batches, stocking/restocking, and checking expiration dates monthly
  • Maintained sensitive and confidential patient files in accordance with HIPAA regulations
  • Retrieved pertinent patient data for accurate processing
  • Properly disposed patient files containing sensitive information
  • Proficient with automated systems such as Composite Health Care System (CHCS) and Microsoft Office
  • Accurately able to input data into Defense Manpower Human Resource System Information (DMRSI)
  • Effective oral and written communication with emphasis placed on interpersonal skills focusing on customer service
  • Exemplified the ability to uphold patient safety as priority
  • Utilized automated systems to ensure patients were registered in CHCS and DEERS
  • Demonstrated ability to work cohesively within a diverse environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Enhanced patient outcomes by providing knowledgeable education on medications and other medical provider instructions
  • Gathered forms, copied insurance cards and added to third party collection paperwork for billing and insurance purposes
  • Oriented and trained new service members on proper procedures and policies
  • Experienced in inpatient procedures and policies to ensure the safety of patients.
  • Maintained sterile environment for compounding.
  • Efficient with mathematics for proper dosing of infusion medication.
Education and Training
Troy University - - Troy,AL | | Some College (No Degree)Criminal Justice, Expected in 04/2022
Advanced Individual Training - Fort Sam-Houston, TXPharmacology, 09/2014

Graduated AIT with primary training solely focusing on pharmacy knowledge/procedures and daily duties. Trained in inpatient and outpatient pharmacy skills.

Rockdale County High School - - Conyers,GA | | High School Diploma05/2010
Certifications

  • BLS

  • Certified by the Pharmacy Technician Certification Board (PTCB)

  • Registered Alabama Pharmacy Technician

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Resume Overview

Companies Worked For:

  • Munie Greencare Professionals
  • Walgreens (38-40 hours/week)
  • US Army Fort Rucker
  • US Army Fort Knox, Ireland Army Community Hospital

School Attended

  • Troy University
  • Advanced Individual Training
  • Rockdale County High School

Job Titles Held:

  • Administrative Assistant
  • Certified Pharmacy Technician
  • Pharmacy Technician Floor Manager (40 Hours/week)
  • Pharmacy Technician (40 Hours/week)

Degrees

  • Troy University - Troy , AL | Some College (No Degree)
    Advanced Individual Training - Fort Sam-Houston, TX
    Rockdale County High School - Conyers , GA | High School Diploma

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