Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Summary
Highly motivated and committed professional with proven history of exceptional customer service. Experienced at individual, team and organizational level tasks. Strong ability to multi-task and prioritize workloads with little or no supervision. Detail oriented professional looking to bring positive, upbeat attitude and team building skills to fast paced environment.
Skills
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Experience
Administrative Assistant | 04/2020 to 07/2020Laz Parking - Homestead , FL
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Certified Pharmacy Technician | 12/2019 to 03/2020Cone Health - Oak Ridge , NC
- Efficient with non-routine issues like third-party billing, computer system and customer service issues.
- Performs various daily pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Counts and labeled prescriptions with correct item and quantity.
- Assists pharmacist by filling prescriptions for over 150 customers daily and handles patient questions regarding prescription and insurance questions.
- Reviews and verifies correct customer information and insurance provider information.
- Restocks automated medication dispensing machine.
Pharmacy Technician Floor Manager (40 Hours/week) | 01/2019 to 11/2019US Army Fort Rucker - City , STATE
- Ensured patients needs and/or questions are met/answered during first initial contact at front desk or via telephone
- Maintained drive and determination to obtain personal and team objectives and goals
- Monitored government regulations and standards to ensure alignment with company policies and procedures
- Resolved complaints and issues involving both patients and employees
- Demonstrated ability to maintain positive attitude while working under pressure to ensure patient satisfactory customer service
- Assured continuity of workflow and ensure all patient needs are met
- Ability to maintain patient records electronically and hard copy files
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Achieved patient confidence and protected operations by keeping information confidential in accordance to HIPAA (Health Insurance Portability and Accountability Act) requirements
- Provided supportive link between patients and internal operations
- Prepared complete and accurate documentation and build/quality/performance records
- Provided excellent customer service to patients and employees/clinic staff
- Greeted patients and staff courteously and professionally to maintain welcoming atmosphere
- Proficient in monitoring shelf stock levels for inventory purposes and efficient with DMLSS ordering system
- Exemplified the ability to dispense and regulate controlled substances in accordance to all laws and regulations
Pharmacy Technician (40 Hours/week) | 10/2014 to 12/2018US Army Fort Knox, Ireland Army Community Hospital - City , STATE
- Modeled exceptional customer service skills
- Efficient with prescription processing using pharmacy systems
- Experienced with performing daily duties that include filling and processing new prescriptions, running refill batches, stocking/restocking, and checking expiration dates monthly
- Maintained sensitive and confidential patient files in accordance with HIPAA regulations
- Retrieved pertinent patient data for accurate processing
- Properly disposed patient files containing sensitive information
- Proficient with automated systems such as Composite Health Care System (CHCS) and Microsoft Office
- Accurately able to input data into Defense Manpower Human Resource System Information (DMRSI)
- Effective oral and written communication with emphasis placed on interpersonal skills focusing on customer service
- Exemplified the ability to uphold patient safety as priority
- Utilized automated systems to ensure patients were registered in CHCS and DEERS
- Demonstrated ability to work cohesively within a diverse environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Enhanced patient outcomes by providing knowledgeable education on medications and other medical provider instructions
- Gathered forms, copied insurance cards and added to third party collection paperwork for billing and insurance purposes
- Oriented and trained new service members on proper procedures and policies
- Experienced in inpatient procedures and policies to ensure the safety of patients.
- Maintained sterile environment for compounding.
- Efficient with mathematics for proper dosing of infusion medication.
Education and Training
Troy University - - City,State | | Some College (No Degree)Criminal Justice, Expected in 04/2022
Advanced Individual Training - CityPharmacology, 09/2014
Graduated AIT with primary training solely focusing on pharmacy knowledge/procedures and daily duties. Trained in inpatient and outpatient pharmacy skills.
Rockdale County High School - - City,State | | High School Diploma05/2010
Certifications
BLS
Certified by the Pharmacy Technician Certification Board (PTCB)
Registered Alabama Pharmacy Technician
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Resume Overview
School Attended
- Troy University
- Advanced Individual Training
- Rockdale County High School
Job Titles Held:
- Administrative Assistant
- Certified Pharmacy Technician
- Pharmacy Technician Floor Manager (40 Hours/week)
- Pharmacy Technician (40 Hours/week)
Degrees
- Troy University - City , State | Some College (No Degree)
Advanced Individual Training - City
Rockdale County High School - City , State | High School Diploma
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