Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Resourceful and experienced adminiatrative assistant and customer care representative, offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Diplomatic communicator and self-motivated worker with experience in coordinating documents, proofreading, copy editing, and telephone support.
Skills
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Work History
Administrative Assistant, 01/2015 to Current
Laz Parking – Palo Alto , CA
Laz Parking – Palo Alto , CA
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Offered departmental administrative support.
- Supported director through personal document management, calendar organization and collateral preparation for meetings.
- Drafted, edited, and submitted installation proposals and residency applications.
Dance Educator, 10/2000 to Current
Baker Hughes Company – Other West Virginia , WV
Baker Hughes Company – Other West Virginia , WV
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Initiated new learning methods, promoting total student comprehension while curbing learning time.
- Worked with the Assistant Director of Educational Outreach to devise and implement support plans to help students excel.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Educated students on dance training, choreography, and performance opportunities by applying variety of instructional techniques, including hands-on curriculum.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
- Created guides and course materials to reiterate lecture information and help students.
- Applied various teaching aids to minimize learning gaps and effectively instruct and motivate students.
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained excellent attendance record, consistently arriving to work on time.
- Contributed to team results in fast-paced teaching environments.
Customer Care Representative, 04/1995 to 03/2020
Gaynor Minden, Inc. – City , STATE
Gaynor Minden, Inc. – City , STATE
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Entered customer interaction details in FileMaker Pro to track requests, document problems and record solutions offered.
- Leveraged sales expertise to promote merchandise, events, and discounts, and capitalize on upsell opportunities.
- Compiled customer feedback and recommended service delivery improvements to management.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Described and explained details about sizing, stocking, and inventory options to inform customers and guide purchasing decisions.
- Communicated with customers to assess and address individual needs, providing timely and quality support.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Assisted call-in customers with questions and orders.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Educated customers on promotions to enhance sales.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Wrote and proofed orders to reflect proper pricing and discounts.
Education
High School DiplomaArchmere Academy - City
Bachelor of Arts: English And DanceSkidmore College - City, State
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Resume Overview
School Attended
- Archmere Academy
- Skidmore College
Job Titles Held:
- Administrative Assistant
- Dance Educator
- Customer Care Representative
Degrees
- High School Diploma
Bachelor of Arts : English And Dance
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