Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Systematic Administrative Assistant with over three years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Successful Administration Assistance with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Excel and Microsoft world as well as SAP. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

  • Spreadsheet management
  • Office administration
  • Transporting Files
  • Routing Mail
  • Program Files Maintenance
  • Faxing Paperwork
  • Correspondence Handling
  • Human resource laws
  • Account Reconciliation
  • Database administration
  • Presentation design
  • Team building
  • Expense reporting
  • Workflow planning
  • Meeting minutes
  • Process optimization
  • Travel Administration
  • Report Development
  • Organizing Mail
  • Document Conversion
  • Accounting Skills
  • Documentation and reporting
  • Purchase orders organization
  • Multi-line Telephone Systems
  • Supervising staff
  • Workers' compensation
  • Writing reports
Work History
06/2017 to Current
Administrative Assistant Leake & Watts Services Inc Queens Village, NY,
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Created PowerPoint presentations for business development purposes.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using SAP to facilitate on-time payment.
01/2016 to 05/2017
Teacher's Assistant Southwest Key Programs Columbus, GA,
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Supported instructor with test administration, curriculum development and assignment grading.
  • Assessed student assignments to check quality and completeness and assign grades.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Supported student learning objectives through personalized and small group assistance.
  • Organized classroom materials to help teachers prepare for daily instruction and activities.
  • Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Helped teachers recognize learning issues students faced and recommended solutions.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Reviewed lesson material with students individually or in small groups.
  • Assigned grades for coursework and tests using answer key, recorded results and informed teacher of performance.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Documented student progress and communicated with parents to keep informed.
09/2014 to 01/2016
Home Health Care Provider Addus Homecare Corporation Glendale, OR,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Facilitated calls to and from field staff to resolve issues and address concerns.
  • Directed and managed referral volume based on staff availability.
  • Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
  • Maintained positive working relationships with referral sources to promote business services.
  • Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.
  • Supervised daily activities and provided assistance when needed.
  • Applied objective data for internal and field employee performance evaluations.
  • Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
  • Guided staff in documentation processes required for clinical outcomes.
  • Kept close eye on behavior and emotional responses of clients, consulting with Physicians and nurses to address concerns and protect each person from any harm.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Maintained clean, safe and well-organized patient environment.
  • Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
  • Consistently met demands of clients by providing sufficient numbers of direct care providers.
01/2011 to 08/2014
Personal Care Assistant The Gatesworth City, STATE,
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Planned activities to encourage movement, stretching and strength building.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Completed regular check-ins and progress report for each client.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Recorded status and duties completed in logbooks for management.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Remained alert to problems or health issues of clients and competently responded.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Scheduled daily and weekly care hours for client caseload.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored and assisted residents through individual service plans.
Expected in 06/2020
MBA: Business Administration & Healthcare Administratio
Maryville University of Saint Louis - St Louis, MO
Expected in 12/2018
BBA: Business Administration
Dickinson State University - Dickinson, ND
Expected in 05/2014
Associate of Arts: Business Administration And Management
Saint Louis Community College - St Louis, MO

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School Attended

  • Maryville University of Saint Louis
  • Dickinson State University
  • Saint Louis Community College

Job Titles Held:

  • Administrative Assistant
  • Teacher's Assistant
  • Home Health Care Provider
  • Personal Care Assistant


  • MBA
  • BBA
  • Associate of Arts

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