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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Administrative worker with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Back office operations
  • Mail management
  • Excel spreadsheets
  • Accounting support
  • Microsoft
  • Travel administration
  • Records management systems
  • Customer relations
  • Event coordination
  • Data evaluation
  • Meticulous attention to detail
  • Spreadsheet development
  • Senior leadership support
  • Scheduling and calendar management
  • Resourceful
  • Closing and contract negotiations
  • Operational processes
  • Administrative operations
  • Invoicing and billing
  • Phone call answering
  • Appointment scheduling
  • Organization and efficiency
  • Contract negotiation expertise
Experience
04/2021 to Current Administrative Assistant Lee Enterprises, Incorporated | Madison, WI,
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Maintained inventory in supply closet to prevent shortages.
  • Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Controlled building access by supplying key cards to employees and visitors.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
01/2014 to 04/2020 National Projects Account Manager Stripe | Amsterdam, NY,
  • Complete various medium/large size projects within time limit and budget according to customer’s requirements.
  • Provide resources to technicians and workers for completion of required task on timely basis.
  • Engage with stakeholders for order modification, service failure, and problem consultation to deliver high level customer services.
  • Develop and maintain strong relationship with stakeholders to hold and grab new business opportunities.
  • Involve in meeting and exceeding profit targets to achieve C-level goals.
  • Design, plan, and build scope of work for project to enhance working efficiency.
  • Manage RFP’s, bids, procurement processes, project strategies, and legal documentation.
  • Communicate with clients regarding contract negotiation and project handover for legal and regulatory compliance.
  • Inspect day to day activities and progress report on weekly basis to ensure regular performance of project.
  • Completed several projects within time and budget constraints successfully.
  • Raised gross profit margin by 25% and above to reach targeted goals.
  • Increased number of accounts along with new business opportunities.
06/2014 to 01/2017 Service Account Manager Scentair | City, STATE,
  • Planned, monitored and controlled overall activities of installation process.
  • Prepared schedules and scope of work for technicians and subcontractors to update technical services.
  • Directed to technicians regarding issues and corrective/preventative actions to ensure exceptional customer services.
  • Connected with account executives and customers to avoid/solve contract-related conflicts.
  • Key Contribution:.
  • Provided information to relevant departments associated with product and services.
  • Established and maintained relationships with clients to increase revenue.
  • Coordinated work of 5-10 employees by offering clear direction and motivational leadership.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
12/2010 to 06/2014 Facility Account Coordinator CBRE | City, STATE,
  • Managed work orders, customer service reports, and customer complaints to deliver excellent customer services.
  • Assisted in resolving services-related issues via responding on phone call, chat, email, and online requests received from all departments.
  • Modernized Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as required with updated service information.
  • Communicated with customers to inform steps given in work order process and for further information.
  • Provided on-boarding services and training material to newly and temporarily hired staff through Customer Request System (CRS), customer service database, email, live chats, and call center processes.
  • Key Contribution:.
  • Acquired offer by directors to execute special projects against tireless effort.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Delivered customer requirements to production team, collaborated with sales team and followed up on status to verify project schedule remained on track to fulfill contract.
Education and Training
Expected in MBA | JWMI, Strayer University, Charlotte, North Carolina GPA:
Expected in BBA | Management Strayer University, Ashford University, Charlotte, Alpharetta, North Carolina GPA:
Expected in 2001 AA | Davenport University, Grand Rapids, Michigan GPA:

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Resume Overview

School Attended

  • JWMI, Strayer University
  • Strayer University, Ashford University
  • Davenport University

Job Titles Held:

  • Administrative Assistant
  • National Projects Account Manager
  • Service Account Manager
  • Facility Account Coordinator

Degrees

  • MBA
  • BBA
  • AA

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