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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary

Professional Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Offering 10 plus years of experience in business office operations. Adept communicator with fluency in English and Spanish.

Skills
  • English/Spanish Bilingual
  • Self Starter
  • Detail Oriented
  • Time Management
  • Project management
  • Creative Thinker
  • Solution Driven
  • Team Player
  • Communication Skills
  • Employee training and development
  • Memo preparation
Experience
Administrative Assistant
Orlando, FloridaGuardian Tower Insurance /Jul 2015 to Current
  • Directed customer communications to appropriate department personnel to bolster customer satisfaction.
  • Monitored daily scheduled appointments for principal agents.
  • Coordinated customer/agent meetings.
  • Verifyand review forms and reports for compliance with company regulations and procedures.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Performed complex administrative management of sensitive and confidential issues.
  • Managed phone calls from clients when principal agents were unavailable and provided informative answers to questions.
Administrative Assistant
Orlando, FloridaTrue Realty LLC/Jan 2014 to Jul 2016
  • Managed scheduling for realtors.
  • Directed customer communication to appropriate department personnel.
  • Monitored daily and weekly schedules and monthly calendar obligations for principal real estate broker and support staff.
  • Processed financial documents including contracts, expense reports and invoices.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Maintained up-to-date department organizational chart.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Managed phone calls from clients when principal agent and support staff was unavailable and provided informative answers to questions.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Assisted with administrative tasks, including filing, answering and phones.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Scheduled and coordinated meetings and calendars of high-level decision-makers.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Children's Ministry Director
Orlando, FloridaCentro De La Familia Cristiana/Feb 1999 to Jun 2013
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Monitored program for 100+ leaders for adherence to rules, policies and mission.
  • Oversaw annual vacation bible school activities.
  • Recruited, coached and supported program volunteers.
  • Carried out administrative responsibilities for children's ministry
  • Created handouts and forms such as ministry information for parents.
  • Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
  • Attended meetings to discuss program direction, finances and other information.
  • Arranged and encouraged participation in annual summer camps.
  • Managed budget by reviewing expenses and needs.
  • Scheduled and planned leadership training events for children's ministry team.
  • Maintained safety and security of all children involved in program.
  • Developed, administered and updated complete educational program serving more than 350 students on a weekly basis.
  • Recruited, trained and oversaw lay teachers and volunteers to support program operations.
  • Established and updated schedule of classes and activities for program year.
  • Supervised nursery staff in care of infants, toddlers and pre-school aged and elementary aged children.
  • Selected, adapted and wrote curricula and lesson plans to meet individual classroom requirements.
  • Devised strategies to drive program growth, encouraging children to build and strengthen family unity.
  • Scheduled rooms or other spaces for special events such as staff meetings and other ministry events.
Education and Training
GEDColonial High School1993Orlando, FL
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Resume Overview

Companies Worked For:

  • Guardian Tower Insurance
  • True Realty LLC
  • Centro De La Familia Cristiana

School Attended

  • Colonial High School

Job Titles Held:

  • Administrative Assistant
  • Children's Ministry Director

Degrees

  • GED

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