Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Zestful, ardent, experienced and skilled in supporting and influencing sales and project management for maximum growth and satisfaction . Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Great team player and a visionary who strongly believes in growth and timeliness.
Skills
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Education
Bachelors of Arts: English Language and Literature, 07/2015
Nnamdi Azikwe University - City, State
Nnamdi Azikwe University - City, State
High school certificate (SSCE): Arts, 09/2006
ST. Joseph Secondary school - City, State
ST. Joseph Secondary school - City, State
Work History
Administrative Assistant, 02/2018 to 10/2019
Lennar – Madison , WI
Lennar – Madison , WI
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Coached new employees on administrative procedures, company policies and performance standards
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Handled client correspondence and tracked records to foster office efficiency
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
- Routed incoming calls and faxes and drafted detailed messages to expedite response
Receptionist, 08/2015 to 10/2017
Country Meadows Retirement Communities – Harrisburg , PA
Country Meadows Retirement Communities – Harrisburg , PA
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Kept reception area clean and neat to give visitors positive first impression
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Routed incoming mail and messages to relevant personnel without delay
- Drafted professional memos, letters and marketing copy to support business objectives and growth
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
Sales Associate, 03/2011 to 01/2015
Deckers Outdoor Corporation – Paramus , NJ
Deckers Outdoor Corporation – Paramus , NJ
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships
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Resume Overview
School Attended
- Nnamdi Azikwe University
- ST. Joseph Secondary school
Job Titles Held:
- Administrative Assistant
- Receptionist
- Sales Associate
Degrees
- Bachelors of Arts : English Language and Literature , 07/2015
High school certificate (SSCE) : Arts , 09/2006
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