Jessica Claire
, San Francisco, CA (555) 432-1000,
Professional Summary

Zestful, ardent, experienced and skilled in supporting and influencing sales and project management for maximum growth and satisfaction . Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Great team player and a visionary who strongly believes in growth and timeliness.

  • Great coordinator
  • Meeting minutes
  • Filing and data archiving
  • Paperwork drafting
  • Customer and client relations
  • Writing reports
  • Meeting arrangements
  • Documentation and control
  • Program files maintenance
  • Multi-line phone proficiency
  • Report development
  • Office administration
  • Supervising staff
  • Project management
  • Strategic planning
  • Expense reporting
  • Mail distribution
  • Internal communications
  • Policy and procedure modification
  • Contract Negotiations
  • Records management
  • Account reconciliation
  • Purchase orders organization
Expected in 07/2015 Bachelors of Arts | English Language and Literature Nnamdi Azikwe University , Awka, Anambra GPA:
Expected in 09/2006 High school certificate (SSCE) | Arts ST. Joseph Secondary school, Agege, Lagos GPA:
Work History
02/2018 to 10/2019 Administrative Assistant Lennar | Madison, WI,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Coached new employees on administrative procedures, company policies and performance standards
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Handled client correspondence and tracked records to foster office efficiency
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
08/2015 to 10/2017 Receptionist Country Meadows Retirement Communities | Harrisburg, PA,
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Routed incoming mail and messages to relevant personnel without delay
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Monitored and screened visitors to verify accessibility to inter-office personnel
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department
03/2011 to 01/2015 Sales Associate Deckers Outdoor Corporation | Paramus, NJ,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships

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Resume Overview

School Attended

  • Nnamdi Azikwe University
  • ST. Joseph Secondary school

Job Titles Held:

  • Administrative Assistant
  • Receptionist
  • Sales Associate


  • Bachelors of Arts
  • High school certificate (SSCE)

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