, San Francisco, CA(555) 432-1000, resumesample@example.com
Professional Summary
Zestful, ardent, experienced and skilled in supporting and influencing sales and project management for maximum growth and satisfaction . Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Great team player and a visionary who strongly believes in growth and timeliness.
Skills
Great coordinator
Meeting minutes
Filing and data archiving
Paperwork drafting
Customer and client relations
Writing reports
Meeting arrangements
Documentation and control
Program files maintenance
Multi-line phone proficiency
Report development
Office administration
Supervising staff
Project management
Strategic planning
Expense reporting
Mail distribution
Internal communications
Policy and procedure modification
Contract Negotiations
Records management
Account reconciliation
Purchase orders organization
Education
Expected in 07/2015Bachelors of Arts | English Language and LiteratureNnamdi Azikwe University , Awka, AnambraGPA:
Expected in 09/2006High school certificate (SSCE) | ArtsST. Joseph Secondary school, Agege, LagosGPA:
Work History
02/2018 to 10/2019Administrative AssistantLennar | Madison, WI,
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Sorted and distributed office mail and recorded incoming shipments for corporate records
Coached new employees on administrative procedures, company policies and performance standards
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Handled client correspondence and tracked records to foster office efficiency
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
Routed incoming calls and faxes and drafted detailed messages to expedite response
08/2015 to 10/2017ReceptionistCountry Meadows Retirement Communities | Harrisburg, PA,
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Kept reception area clean and neat to give visitors positive first impression
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Routed incoming mail and messages to relevant personnel without delay
Drafted professional memos, letters and marketing copy to support business objectives and growth
Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Collected and distributed messages to team members and managers to support open communication and high customer service
Monitored and screened visitors to verify accessibility to inter-office personnel
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Directed incoming calls to internal personnel and departments, routing to best-qualified department
03/2011 to 01/2015Sales AssociateDeckers Outdoor Corporation | Paramus, NJ,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Applied security and loss prevention training toward recognizing risks and reducing store theft
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Delivered high level of assistance by locating products and checking store system for merchandise at other sites
Educated customers on promotions to enhance sales
Engaged with customers to effectively build rapport and lasting relationships
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