Administrative Assistant resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

To obtain a position with a fast pace, growing company that will fully utilize 18 years of professional customer service, great communication, amazing work ethic and administrative skills to positively impact revenue and contribute to the financial success of the organization. Enthusiastic

Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Resourceful and experienced [Job Title] offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy.

Systematic Administrative Assistant with over 18 years of experience in fast-paced [Type] office settings. Hardworking team-player with expertise in [Area of expertise] and [Area of expertise]. Responsible, punctual and capable of working with little to no supervision.

  • Microsoft Office including Word and Excel
  • Ability to adapt to any task or work function
  • Excellent written and verbal communication skills
  • Accounting
  • General accounting
  • Accounts payable
  • Accounts receivable
  • Billing
  • Clerical
  • Customer service
  • Government
  • Managing
  • Excel
  • Microsoft Office
  • Word
  • Permitting
  • Receptionist
  • Self-motivated
  • Fluent in Spanish
  • Phones
  • Verbal communication skills
  • Excellent written
  • Document preparation
  • Database management
  • Procedure implementation
  • Opening and closing procedures
  • Correspondence management
  • Recordkeeping
  • Confidentiality
  • Employee management
  • Policy evaluation
  • Spreadsheet development
  • Performance tracking and evaluations
  • Operational improvements
  • Data collection and analysis
  • Goal development
  • Application development
  • Team collaboration
  • Guest seating
  • Application preparation
  • GL and journal entries
  • Gas station convenience store support
  • Report writing and analysis
Work History
08/2013 to Current Administrative Assistant Lennar | Mountain View, CA,
  • Responsible for setting up all licenses and permits for new gas station/convenience store locations
  • Renews over 1,200 licenses and permits annually for over 250 existing gas station/convenience stores accurately and 100% compliant
  • Responsible for correcting all violations to ensure compliance and meet deadlines
  • Communicates with various government and environmental agencies for all licensing and permitting needs
  • Responsible for resolving and managing customer issues with professionalism and empathy
  • Developed and updated spreadsheets and databases to track, analyze and report on licenses and permits
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements
  • Improved quality processes for increased efficiency and effectiveness
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed and executed plans to monitor standard process adherence
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
01/2011 to 08/2013 Customer Service Representative Planet Fitness Inc. | Lafayette, IN,
  • Performed receptionist duties including clerical work, answered phones, greeted customers and provided exceptional customer service
  • Responsible for inputting and processing all orders as well as completing all accounting duties
  • Designated to resolve any and all past due invoices, as well as take care of any customer service issues to completion
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Answered constant flow of customer calls with up to calls in queue per minute
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Educated customers on promotions to enhance sales
12/2001 to 02/2010 Administrative Assistant/Bookkeeper Planters Ginning Company | City, STATE,
  • Designated Weighmaster; precisely weighed incoming and outgoing cotton seed and cotton trucks
  • Accurately and efficiently processed invoices and shipments daily
  • Responsible for all general accounting duties including billing, accounts payable and accounts receivable
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Cross-trained management on financial processes and reduced project gaps by 26%
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
Expected in 1987 High School Diploma | Franklin High School, Los Angeles, CA, GPA:

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Resume Overview

School Attended

  • Franklin High School

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Administrative Assistant/Bookkeeper


  • High School Diploma

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