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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Objective

To obtain an opportunity that will utilize, my experience and education, while obtaining additional experience and knowledge to support long term advancement to a professional career.

Work History
Company Name - Sales AssociateCity, State11/2020 - 04/2021
  • Helped customers locate products and checked store system for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Communicated with clients to find and design layout best suited for client needs and location.
Company Name - Administrative AssistantCity, State01/2018 - 10/2020
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported office manager through personal document management, calendar organization and collateral preparation for meetings.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Company Name - HostessCity, State07/2017 - 07/2018
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using OpenTable.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Planned and executed parties by organizing menus, spaces and special requests.
  • Monitored seating area and checked restrooms every 30 minutes to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Company Name - Fashion ConsultantCity, State02/2017 - 12/2017
  • Constructed fashion sample garments for agents and sales representatives.
  • Stayed on top of current fashion trends and revamped stock according to updates.
  • Researched current fashion trends and competitor activity.
  • Performed various sales transactions, checked on invoices, prepared special orders and ensured properly delivery of correct merchandise.
  • Merchandised store inventory in attractive and appealing manner.
  • Monitored security and prevented loss of valuable merchandise.
  • Met with clients to determine style requirements and budget.
  • Performed personal shopping functions on behalf of customers.
  • Accepted and processed customer payments.
  • Selected clothes that flattered individual body types and capitalized on current trends.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
  • Proposed accessories to complete outfits and complement clothing choices.
Company Name - Retail Sales AssociateCity, State10/2015 - 12/2016
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
  • Generated brand awareness and positive product impressions to increase sales.
Skills
  • Business administration
  • Writing reports
  • Accounting familiarity
  • Advanced clerical knowledge
  • Memorization and recall
  • Social media knowledge
  • Microsoft Word expertise
  • Relationship building
  • Customer service-oriented
  • Attention to detail
  • Time management
  • Invoice processing
  • Personable and outgoing
  • Merchandising expertise
  • Point of sale knowledge
  • Sale expertise
Education
2015
Taylor County High School
City, State
High School Diploma
University of Kentucky
City, State
Business Administration And Management
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Taylor County High School
  • University of Kentucky

Job Titles Held:

  • Sales Associate
  • Administrative Assistant
  • Hostess
  • Fashion Consultant
  • Retail Sales Associate

Degrees

  • High School Diploma
    Business Administration And Management

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