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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary
Dedicated and self motivated Posses a wealth of supervisory, instructional, and leadership abilities Excel in effective and positive communications Demonstrate an expertise level in MS Word, Excel, Access, Project, Publisher and PowerPoint Excels in analyzing and adjusting work procedures for maximum efficiency Judicious in carrying out assignments without direction Type 60 words per minute and has extensive training in customer service
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge
  • Dedicated team player
  • Resourceful
  • Strong interpersonal skills
  • Labor relations
  • Report development
  • Report writing
  • Self-starter
  • Executive presentation development
Accomplishments

Coordinated all department functions for team of 200+ employees. Planned and executed all aspects of a major office headquarter move.Increased office organization by developing more efficient filing system and customer database protocols. Implemented customer service protocol for all administrative assistants throughout the organization.

Experience
Administrative Assistant
July 2011 The Children's Center － Franklin, VA
  • Provide full secretarial and administrative support to a 25+-member administrative staff at the corporate office of a thriving childcare facility.
  • Possess a strong capacity to make a greater contribution to the organization Effectively blend management skills with technical expertise.
  • Committed to organizational goals of excellent customer service.
  • Coordinate, enter and distribute minutes for Director's meetings within Microsoft Project.
  • Originate and implement ideas for company functions and events.
  • Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.
  • Excel in separating emotion from rationality Spark enthusiasm Excel in developing jobs, organizational structure and systems.
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
  • Develop effective strategies to attain good performance.
  • Request medical records and maintain medical logs and charts.
  • Train new hire for all sites.
  • Assist with HR recruitment: scheduled interviews, completed background and reference checks.
  • Excel in effective human relations.
  • Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions Effectively apply new concepts and techniques Improve effectiveness by eliminating confusing work processes.
Senior Customer Service Representative
January 1999 to December 2010 Dominion VA Power － Norfolk, VA
  • Handled calls from five states with efficiency including gas and electric utilities.
  • Assisted coworkers and new hires with customer assistance as well as supervisor return calls.
  • Provided leadership as a team leader.
  • Developed procedures and ideas that aided in the transformation of current job aids.
  • Possessed thorough knowledge of industry policies and maintained excellent Quality rating for 10 consecutive years.
  • Mastered the intricacies of Microsoft Word, Excel, PowerPoint, and Outlook.
  • Handled internet inquiries for both gas and electric customers.
  • Provided leadership in integrating gas utilizes into the all-electric call center.
  • Developed procedures and guidelines for new hires.
  • Created and implemented training procedures by acquiring data and acting as liaison to out-of-state coworkers.
  • Reported to Manager of Customer Service Center when called upon to maintain a utility database.
  • Experienced in technical and customer service aspects of both gas and electric utilities.
  • Possessed and provided extensive knowledge to assist in training new hire employees.
Customer Service Representative Contractor
January 1998 to March 1999 Norrell Staffing － Chesapeake, VA
  • Successfully completed six-week training course for Dominion VA Power Customer Service in five weeks.
  • Maintained an excellent Quality and attendance record.
  • Achieve the highest standard of excellence.
Education
Associate of Science : General Studies, 2004 Paul D. Camp Community College － Suffolk, VA, USA

Graduated Cum Laude

Member of Phi Theta Kappa Honor Society

3.5 GPA
A.A.S GPA: Member of Phi Theta Kappa Honor Society Graduated Cum Laude GPA: 3.5
Certifications
Building Positive Customer Service Relationships, Possessing Excellent Communication Skills, Administrative Assistance Skills Builder, First Call Resolution Workshop, First Aid and CPR Certified
Skills

Administrative, administrative support, call center, charts, Excellent Communication, CPR Certified, excellent customer service, Customer Service, customer assistance, database, First Aid, forms, HR, human relations, layout, leadership, team leader, Director, management skills, meetings, Excel, office, Outlook, PowerPoint, Microsoft Project, Microsoft Word, organizational, personnel, policies, processes, Quality, recruitment, reporting, secretarial, supervisor, utilities, workflow

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Resume Overview

Companies Worked For:

  • The Children's Center
  • Dominion VA Power
  • Norrell Staffing

School Attended

  • Paul D. Camp Community College

Job Titles Held:

  • Administrative Assistant
  • Senior Customer Service Representative
  • Customer Service Representative Contractor

Degrees

  • Associate of Science : General Studies , 2004
    A.A.S

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