LiveCareer-Resume

administrative assistant resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced Customer Service Representative in high call volume call center environments and well as one on one banking environments and in a childcare environment. Maintains a high level of professionalism, patience and problem solving ability and telephone etiquette to ensure customer satisfaction.

Highlights
  • High customer service standards
  • Call center management experience
  • Active listening skills
  • Positive and cheerful
  • Approachable
  • Team player
  • Cash handling
  • Typing speed of 40 wpm
  • Mentoring coworkers and elementary children
Accomplishments

Increased office organization by developing a more efficient filing system at my banks branch, improving clarity and accuracy and following the banks retention policies and procedures.

Received consistently positive feedback from managers.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Greeted customers upon entrance of bank and handled all there financial needs promptly and with attention to detail. Made it a point to get to know my customer and to show that I care about them and recommended other bank products that may help them while increasing the banks revenue.

Worked in a high call volume customer service position where I was promoted to supervisor within 1 year of service. I managed a team of 9 employees.

Became a mentor while working as a bank teller. I was responsible for training new hires that began employment with the bank.

I have also mentored elementary students at Chesapeake Elementary school that need extra support and help with their studies. I have been asked to come back year after year and have even continued the opportunity to work with the same child before.

Develop age appropriate lesson plans that develop a child's cognitive, social and emotional, speech and language, fine motor and gross motor skills.

Experience
Administrative Assistant, 03/2015 - Current
Momentum Solar Clinton, MA,
  • Answered phone using proper phone etiquette
  • Scheduled appointments
  • Light filing
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
Substitute Kitchen Assistant, 09/2015 - Current
Walla Walla Public Schools Walla Walla, WA,

Prepares school lunch using commercial grade ovens and steamers.

Ensure that proper food temperature is maintained throughout serving time.

Served lunch to students using proper food safety and handling procedures.

Restocked and arranged beverage and snack items on a daily basis

Cleaned tables, floors and other parts of cafeteria

Provided assistance to elementary students needing help with opening their lunch items and ensuring the children follow the rules of the cafeteria.

Assisted coworkers in closing down procedures such as turning off all appliances, sweeping floors, and accurate record keeping of food served.

Early Childhood Teacher , 07/2011 - Current
Salvation Army Usa Hillsdale, MI,

Promoted physical, mental and social development by creating age appropriate weekly lesson plans.

Promoted language development skills through reading and storytelling

Communicated regularly with parents about daily activities and behaviors

Maintained daily records of children's individual activities, behaviors, meals and naps

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Worked with speech therapist and occupational therapist to help develop children that are not meeting there development milestones.

Customer Service Representative and Teller , 07/2004 - 04/2011
Darigold Boise, ID,

Executed customer transactions, including deposits, withdrawals, money orders and checks

Processed quarterly Vault and ATM audits

Opened accounts, certificate of Deposits, and completed loan applications

Executed wire transfers, stop payments and account transfers

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Served as my branch locations Reverse Morgage Specialist

Cash handling and balancing of a drawer

Trained and mentored new employees

Identified customer needs and recommended investment products, loan products to optimize revenue potential

Implemented and organized new filing of branch documents and was responsible for the proper handling of retention policies and procedures for my branch's files.

Canceled lost debit cards and reissued a new card on the spot

Worked as Vault teller shipping in and out money to the vault to Garda and the banks tellers. Balancing the vault and the end of the day.

Quality Assurance Supervisor, 10/1998 - 10/2003
Discover Card City, STATE,

Provide excellent customer service and proper phone etiquette to customers calling with questions regarding their credit card account. I handled escalated phone calls from my staff.

Managed and supervised a team of 9 customer services representatives, keeping a file for each employee containing their performance evaluations

Experience with Microsoft Word and Excel to manage employee reports such as payroll.

Reviewed my employees recorded calls and adjustments given to our credit card customers to ensure my employees following company policies and procedures.

Education
: Undeclared, Expected in
-
Delaware Technical and Community College - Stanton , DE
GPA:
Status -
High School Diploma: , Expected in 1996
-
Middletown High School - Middletown , DE
GPA:
Status -
Skills

Customer Service

Phone Etiquette

Typing speed of 40 wpm

Operating and balancing a cash drawer

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Resume Overview

School Attended

  • Delaware Technical and Community College
  • Middletown High School

Job Titles Held:

  • Administrative Assistant
  • Substitute Kitchen Assistant
  • Early Childhood Teacher
  • Customer Service Representative and Teller
  • Quality Assurance Supervisor

Degrees

  • High School Diploma

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