Experienced Customer Service Representative in high call volume call center environments and well as one on one banking environments and in a childcare environment. Maintains a high level of professionalism, patience and problem solving ability and telephone etiquette to ensure customer satisfaction.
Increased office organization by developing a more efficient filing system at my banks branch, improving clarity and accuracy and following the banks retention policies and procedures.
Received consistently positive feedback from managers.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Greeted customers upon entrance of bank and handled all there financial needs promptly and with attention to detail. Made it a point to get to know my customer and to show that I care about them and recommended other bank products that may help them while increasing the banks revenue.
Worked in a high call volume customer service position where I was promoted to supervisor within 1 year of service. I managed a team of 9 employees.
Became a mentor while working as a bank teller. I was responsible for training new hires that began employment with the bank.
I have also mentored elementary students at Chesapeake Elementary school that need extra support and help with their studies. I have been asked to come back year after year and have even continued the opportunity to work with the same child before.
Develop age appropriate lesson plans that develop a child's cognitive, social and emotional, speech and language, fine motor and gross motor skills.
Prepares school lunch using commercial grade ovens and steamers.
Ensure that proper food temperature is maintained throughout serving time.
Served lunch to students using proper food safety and handling procedures.
Restocked and arranged beverage and snack items on a daily basis
Cleaned tables, floors and other parts of cafeteria
Provided assistance to elementary students needing help with opening their lunch items and ensuring the children follow the rules of the cafeteria.
Assisted coworkers in closing down procedures such as turning off all appliances, sweeping floors, and accurate record keeping of food served.
Promoted physical, mental and social development by creating age appropriate weekly lesson plans.
Promoted language development skills through reading and storytelling
Communicated regularly with parents about daily activities and behaviors
Maintained daily records of children's individual activities, behaviors, meals and naps
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.
Worked with speech therapist and occupational therapist to help develop children that are not meeting there development milestones.
Executed customer transactions, including deposits, withdrawals, money orders and checks
Processed quarterly Vault and ATM audits
Opened accounts, certificate of Deposits, and completed loan applications
Executed wire transfers, stop payments and account transfers
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Served as my branch locations Reverse Morgage Specialist
Cash handling and balancing of a drawer
Trained and mentored new employees
Identified customer needs and recommended investment products, loan products to optimize revenue potential
Implemented and organized new filing of branch documents and was responsible for the proper handling of retention policies and procedures for my branch's files.
Canceled lost debit cards and reissued a new card on the spot
Worked as Vault teller shipping in and out money to the vault to Garda and the banks tellers. Balancing the vault and the end of the day.
Provide excellent customer service and proper phone etiquette to customers calling with questions regarding their credit card account. I handled escalated phone calls from my staff.
Managed and supervised a team of 9 customer services representatives, keeping a file for each employee containing their performance evaluations
Experience with Microsoft Word and Excel to manage employee reports such as payroll.
Reviewed my employees recorded calls and adjustments given to our credit card customers to ensure my employees following company policies and procedures.
Typing speed of 40 wpm
Operating and balancing a cash drawer
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