administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hello, My name is Jessica Mendonca-Claire, I have had over 15yrs of office experience. I believe in being a supportive team player to help run the office more efficiently, in addition to enjoy what I am doing. I am a supportive player, with a commitment to customer service , who possesses a long track record of working in various administrative roles,and the ability to communicate confidently at all levels.

  • PC proficient
  • Business writing
  • Microsoft
  • 10-key proficiency
  • Excel spreadsheets
  • Check processing
  • Timeline Planning and Management
  • Cash deposit preparation
  • Inventory systems
  • Transporting files
  • Meeting planning
  • Document retrieval
  • Data entry documentation
  • Memo preparation
  • Back office operations
  • Proposal writing
  • Sensitive material handling
  • Mail management
  • Records management systems
  • Types 50 WPM
  • Travel administration
  • Human Resources Management (HRM)
  • Training and development
  • Insurance processing
  • Phone call answering
  • Understands grammar
  • Flexible
  • Deadline-oriented
  • Appointment scheduling
  • Customer relations
  • Claims appeal procedures
  • Data entry
  • File and data retrieval systems
  • Training and coaching
  • Multi-line phone systems
  • Account reconciliation
  • Self-starter
  • Resourceful
  • Staff motivation
01/2019 to Current
Administrative Assistant Momentum Solar Cypress, TX,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed building access by supplying key cards to employees and visitors.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
12/2014 to 12/2019
Data Entry Clerk Deborah Heart And Lung Center Manahawkin, NJ,
  • Compiled statistical information for special reports.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Obtained scanned records and uploaded into company databases.
  • Completed over 10-key actions.
  • Reviewed and updated account information in company computer system.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Translated written documentation and notes into emails and other types of correspondence.
03/1994 to 11/2014
Insurance Sales Agent Anthem, Inc. Visalia, CA,
  • Exceeded company sales goals for new policies.
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Earned Team award for Tulare office for successfully landing $1,000 paid premium in new business within monthly office goals. Monthly goals varied depending on what we were trying to achieve.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded assigned sales and retention targets every month/quarter by employing team work and the need for life insurance.
  • Offered policy guidance and management to promote asset protection.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Provided quick turnaround time when customers called with questions, usually within the hour.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Developed insurance cross-selling opportunities in partnership with the agent.
Education and Training
Expected in 06/1989 to to
Associate of Science: Business Administration
College Of The Sequoias - Visalia, CA
  • Won "Team Award" for highest for earned paid premium in Life Insurance Sales.
  • Scheduling - Managed daily schedules and sales leads for business owned State Farm Agent in Tulare, Ca .

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Resume Overview

School Attended

  • College Of The Sequoias

Job Titles Held:

  • Administrative Assistant
  • Data Entry Clerk
  • Insurance Sales Agent


  • Associate of Science

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