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administrative assistant resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detail-oriented worker dedicated to best-in-class organization, productivity and office management. Knowledgeable about Google Documents, Google Sheets and Excel offices. Great interpersonal skills, a true team player. Bilingual in English and Spanish. Proven history of enhancing office settings with personality, modernized systems , compassion and understanding.

Knowledgeable and professional administrative assistant skilled in administrative support .

Bringing 15 years of experience managing fast-paced, front desk operations. Strong work ethic, problem solving and communication skills.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Extremely confident and comfortable translating in Spanish for parent-teacher, parent -Administrator meetings.

Goal-driven administrative assistant with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Scheduling and calendar management
  • Report creation
  • Database entry
  • Data entry documentation
  • PC proficient
  • Transporting files
  • Calendar management
  • Multi-line phone systems
  • Memo preparation
  • Sensitive material handling
Experience
01/2007 to Current Administrative Assistant Moog Inc. | Goleta, CA,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed parent communication to appropriate department personnel.
  • Monitored the daily attendance records by taking notes from parents and teachers.
  • Handled confidential information regarding students carefully and with discretion.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Handled the daily attendance record taking for all grade levels.
  • Created documents and forms on Google Drive to keep all shared information with the Vice Principal and teachers organized.
  • Scheduled appointments for management teams and maintained updated calendar using Google system.
  • Managed new files and retrieval requests quickly, which improved filing process for current and transferred out students
  • Created and implemented new organizational and recordkeeping processes for notes, records documents such as detention and suspensions of students .
  • Worked with the Guidance department and helped to coordinate parent meetings, translated when needed.
  • Kept tracking system of all the Transferred out student information forwarding transcripts to other schools.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
04/2002 to 05/2021 Store Manager Goodwill Of North Georgia | Canton, GA,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
01/1998 to 02/2001 Store Manager Goodwill Of North Georgia | Douglasville, GA,
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw store operations while generating $ 175,000 in monthly sales.
01/1995 to 12/1998 Store Manager Goodwill Of North Georgia | Loganville, GA,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Diminished total loss by 97% by implementing effective operational improvements.
  • Boosted sales by cultivating customer rapport and delivering superior customer service.
  • Achieved sales quota per month by incorporating social media and brand marketing.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education and Training
Expected in to to | Fashion Marketing / Business Berkeley College , New York, NY, GPA:
Expected in to to | Liberal Arts And General Studies Montclair State College, Montclair, NJ, GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Professional
Negotiated:
Activities and Honors

Certification for Administrative Assistants - Google Workshop Series from the New Jersey Educational Computers Inc.

Scholarship Organizer at the Anna L. Klein School - Every year I search for donors who wish to participate in honoring a few of our 8th grade students with scholarships for their hard work.

Participated in the Anna L. Klein School as a PTO member and President for a number of years.

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Resume Overview

School Attended

  • Berkeley College
  • Montclair State College

Job Titles Held:

  • Administrative Assistant
  • Store Manager
  • Store Manager
  • Store Manager

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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