administrative assistant resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Healthcare professionals. Personable individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

  • Collaboration & Teamwork
  • Organization
  • Adaptability & Flexibility
  • Computer Skills
  • Customer Service
  • Creativity
  • Problem Solver
  • Administrative Support
  • Interpersonal & Communication
  • Quick Learner
  • Time Management
  • Attention To Detail
  • Data entry documentation
Administrative Assistants/Accounts Payable Coordinator, 09/2018 - Current
Hillcrest Nursing Home City, STATE,
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons within the facility.
  • Conducted and initialized background checks monthly for employees, using OIG government database.
  • Handled management of communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files for the Nursing Department and Business Office.
  • Entered invoice data into company database and updated details, including customer contacts and vendor information to keep information current for Accounts Payable.
  • Managed Accounts Payable for the facility by allocating appropriate information in the data base and generating checks to pay bills.
  • Arranged and managed hair appointments for all residents within the facility weekly and produced checks for hairdressers.
  • Conducted and managed Medical Record duties on a temporary basis by building patient physical charts and breaking them down and complying with HIPPA regulations.
Assessor's Office Clerk, 01/2018 - 09/2018
Red Willow County Courthouse City, STATE,
  • Cultivated relationships with public and staff members using interpersonal communication skills.
  • Complied with confidentiality regulations in handling customer information.
  • Managed administrative activities for the Assessor's office, including client communication, scanning documents and mailing of documents.
  • Completed, audited and updated administrative requirements related to application and onboarding process of property taxes by maintaining database systems and spreadsheets.
  • Delivered customer support and service experiences to promote more effective office environment.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers about changes or updates regarding property taxes and efficiently communicating potential problems.
  • Implemented office efficiency improvements to streamline task delegation.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
Chiropractic Assistant/Medical Coding and Billing Specialist, 11/2016 - 01/2018
Michealis Chiropractic City, STATE,
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Used Seamless software to process patient payments and update accounts.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Customer Service Bank III Specialist, 12/2011 - 08/2016
Cabelas Worlds Foremost Bank City, STATE,
  • Informed our bank card customers about billing procedures, processed customer payments and provided payment option setup assistance.
  • Answered 100+ inbound calls per day and directed designated individuals to appropriate departments within the bank.
  • Escalated customer concerns, issues and any necessary requirements to appropriate supervisors.
  • Consulted with our banking customers to determine best methods to resolve service and billing issues by contacting them back at later dates.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge on changes to our online website.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Handled customer complaints promptly and effectively and provided the best customer services possible.
Education and Training
Bachelor of Arts: Interior Architecture, Expected in 12/2008
The Art Institute of Colorado - Denver, CO
Status -
Associate of Arts: General Education, Expected in 05/1997
McCook Community College - McCook, NE,
Status -

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Resume Overview

School Attended

  • The Art Institute of Colorado
  • McCook Community College

Job Titles Held:

  • Administrative Assistants/Accounts Payable Coordinator
  • Assessor's Office Clerk
  • Chiropractic Assistant/Medical Coding and Billing Specialist
  • Customer Service Bank III Specialist


  • Bachelor of Arts
  • Associate of Arts

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