administrative assistant resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Goal-oriented, and polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all levels of personnel, management and clientele.

  • Recordkeeping and bookkeeping
  • Report analysis
  • Records management systems
  • Mail management
  • Transporting files
  • Microsoft
  • Sensitive material handling
  • Check processing
  • 10-key proficiency
  • Technologically savvy
  • Meeting planning
  • Data entry documentation
  • CRM and office management software
  • Excel spreadsheets
  • Data entry
  • Resourceful
  • Customer relations
  • Multi-line phone systems
  • Strong problem solver
  • Professional and mature
  • Bookkeeping
  • Social media management
  • Scheduling and calendar management
  • Multitasking and prioritization
  • Dedicated team player
  • Time and labor control
  • Deadline-oriented
  • Schedule management
  • Phone call answering
  • Training and development
  • Database entry
  • Administrative operations
Administrative Assistant, 12/2020 - 11/2021
Mortenson Mojave, CA,
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Maintained customer records with timely and accurate database updates.
  • Answered telephones and directed calls to appropriate staff members.
  • Sorted incoming mail and directed to correct personnel each day.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Directed customer communication to appropriate department personnel.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Submitted new system orders and completed related paperwork.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Customer Service Specialist/Agent/CISR, 04/2014 - 12/2020
The Domain Companies Staten Island, NY,
  • Process client insurance paperwork, including policies, audits, endorsements, claims.
  • Answer phone calls, assist with customer needs.
  • Marketing customer accounts.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed high-volume of inbound and outbound customer calls.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers in making payments on accounts and setting up payment plans.
Leasing Specialist, 05/2013 - 12/2013
Residence At The COR City, STATE,
  • Kept records of correspondence with residents and tenants.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
  • Explained policies and procedures to tenants and enforced rules.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Escalated critical issues to property manager to ensure immediate resolution.
  • Conducted background checks on applicants.
  • Took prospective clients on property tours, answered questions and addressed concerns.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Scheduled tours so interested parties could view available units and see facilities.
  • Showed units to potential tenants and answered questions about life in community.
  • Handled all security deposit refunds.
  • Experienced in dealing with new construction, luxury apartments, and condominiums.
Administration Program Support, 05/2011 - 02/2013
Zumbro House, Inc City, STATE,
  • Support all aspects of the company’s administration needs such as: auditing payroll, documenting all client’s medical appointments and behavioral data, compiling client data and information for annual and semi-annual reports, watching and reporting employee actions from surveillance video feed, track and reconcile client financial accounts. As well as train new managers on the above areas.
  • File and maintain client files.
  • Assist Program Coordinators and Program Director with any odd end projects and assignments they might need help with.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
Education and Training
Bachelor of Science: Business Administration Management, Expected in 12/2010
University of Wisconsin - Rivers Falls,
Status -

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Resume Overview

School Attended

  • University of Wisconsin

Job Titles Held:

  • Administrative Assistant
  • Customer Service Specialist/Agent/CISR
  • Leasing Specialist
  • Administration Program Support


  • Bachelor of Science

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