administrative assistant resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a successful Administrative professional skilled in supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in MS Word and MS Excel. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Enthusiastic with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. I am outgoing and friendly, delivering customer service and administrative excellence, including clerical support and public interaction. I Excel in calendar management, scheduling, data-entry and database administration.

  • Filing and data archiving
  • Employee timesheet processing
  • Documentation and control
  • Meeting minutes
  • Meeting arrangements
  • Paperwork drafting
  • Scheduling
  • Attendance record management
  • Data Entry
  • Understanding of Medical Terminology
  • Communication skills
  • EMR / EHR
Work History
12/2018 to Current Administrative Assistant Mortenson | Locust Grove, VA,
  • Managed office inventory by purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases.
  • Scheduled office meetings for team.
  • Offered departmental administrative support.
  • Executed record filing system to improve document organization and management.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Generated reports and typed letters in Microsoft Word and Microsoft Excel.
09/2018 to 12/2018 Activity Director Dallam-Hartley Counties Hospital District | Dalhart, TX,
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Developed and lead intergenerational activities to encourage mental agility of patients.
  • Planned resident outings and special events to mark holidays and celebrate special occasions.
  • Created and delivered recreational programs for small and large groups of residents.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
10/2016 to 11/2018 Cashier Firehouse Subs | Meridian, ID,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases and locate items.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
08/2015 to 10/2016 Customer Service Representative Poolcorp | San Diego, CA,
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Printed labels and barcodes for products to be run.
  • Order entry
Expected in 05/2008 to to High School Diploma | DuQuoin High School, Du Quoin, GPA:
Expected in to to No Degree | Computer And Information Sciences John A. Logan College, Carterville, IL, GPA:

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Resume Overview

School Attended

  • DuQuoin High School
  • John A. Logan College

Job Titles Held:

  • Administrative Assistant
  • Activity Director
  • Cashier
  • Customer Service Representative


  • High School Diploma
  • No Degree

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