administrative assistant resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • Verbal and Written Communication
  • Office Equipment Operation
  • Document and File Management
  • Multi-Line Telephone Systems
  • Task Prioritization
  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Accounting and Bookkeeping
  • Microsoft Office - Word, Excel
  • QuickBooks
Victoria East High School Victoria, TX Expected in 06/2012 High School Diploma : - GPA :
Work History
Mortenson - Administrative Assistant
Hennepin, OK, 6/23/16 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assist in preparation and issue tenant billings/monthly statements through QuickBooks.
  • Receive and record all payments and receipts through QuickBooks.
  • Collect rent payments in person, via EFT and USPS.
  • Code, scan and enter invoices into accounts payable in accordance with commercial check run.
  • Prepare and submit all deposits and distribute deposit information to appropriate personnel.
  • Generate managerial information such as operating reports and receivables reports.
  • Collect and maintain relevant property management information, which includes -
  • Tenant account and insurance information
  • Utility, security, and cleaning data
  • Emergency call and email lists
  • Fire warden contacts, employee lists
  • MSDS books
  • Vendor certificates of insurance
  • Monitor lease summaries for scheduled rent escalations.
  • Maintain a tickler file system for all routine reports and certificate of insurance expirations (both tenant and vendor) notifying appropriate individuals.
  • Preparation of estimations and reconciliation sheets through Excel.
  • Collection of past due accounts.
  • Assist with annual budget preparation.
  • Maintain effective, systematic and timely filing system to include accounting in accordance with Controller.

Operate online maintenance software which includes -

  • Tenant work orders
  • Preventative maintenance schedules
  • Vendor records
  • Elevator scheduling
  • Property projects
  • Tenant matters which include, move-in, move-outs, lease administration, billings, key card access, signage.
  • Maintain building access control through computer system and key card administration, program and issue tenant access.
  • Establishing good tenant relations and tenant satisfaction for the building, by aiding and assisting tenants, clients and contractors with any issues that may arise.
  • Maintaining office equipment.
  • Maintain open lines of communication with all contract affiliates, to ensure property emergency data handling.
  • Order and maintain adequate levels of office, kitchen and paper supplies.
  • Schedule tenants move-in and move-outs according to calendar.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared Excel spreadsheets.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and income data.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Ken Garff - Service Cashier
Hill, State, 01/2015 - 06/2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of all service functions.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained accurate system inventory by correctly inputting data changes.
Jerry's Food - Sales Associate
Sarasota, FL, 07/2014 - 01/2015
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.

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Resume Overview

School Attended

  • Victoria East High School

Job Titles Held:

  • Administrative Assistant
  • Service Cashier
  • Sales Associate


  • High School Diploma

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