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administrative assistant resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Skills
  • Spreadsheet management
  • Office administration
  • Meeting minutes
  • Process optimization
  • Accounting Skills
  • Time management
  • Documentation and control
  • Staff Management
  • Payroll and budgeting
  • Administrative support
  • Team Bonding
Work History
09/2017 to Current Administrative Assistant Motion Recruitment | Pittsburgh, PA,
  • Created PowerPoint presentations for business development purposes.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using [Software] to facilitate on-time payment.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Maintained complex digital filing system for financial information.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Scheduled office meetings and client appointments for team of [Number] professional [Job title]s.
  • Generated reports and typed letters in [Software] and prepared presentations in [Software] for maximum impact and results.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
  • Managed accounts payable and receivable for [Type] office grossing $[Amount] per year.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
03/2015 to 09/2017 Accountant Anne Carlsen | Grand Forks, ND,
  • Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general bookkeeping.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Managed entire accounting cycle including gathering information, preparing documents, finalizing reports and closing books.
  • Followed up with customers to collect specific financial information and verify details for preparation of annual 1095 forms.
  • Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
  • Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
07/2009 to 07/2014 Cell Phone Sales Representative Cellcom | City, STATE,
  • Increased sales [Number]% by offering advice on purchases and promoting additional products.
  • Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
  • Educated customers on promotions to enhance sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Expected in 06/2006 to to High School Diploma | Ironi Hey, Haifa , Israel, GPA:
Expected in 06/2014 to to Associate of Science | Human Resources Management University Of Haifa, Haifa, Israel, GPA:

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Resume Overview

School Attended

  • Ironi Hey
  • University Of Haifa

Job Titles Held:

  • Administrative Assistant
  • Accountant
  • Cell Phone Sales Representative

Degrees

  • High School Diploma
  • Associate of Science

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