administrative assistant resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

HR Specialist - Benefits PROFILE A persistent and dedicated Human Resources and Administration professional with more than 10 years of experience at mid and senior management level in the fields of Manufacturing, Sales/Service/Distributorship, Assisted Living, Memory Care and Medical Care. Skilled in Negotiation, Policy preparation and Analysis, Salary Administration, Succession and Performance Evaluations, Operations Management, Employee Recognition & Succession Planning, Payroll and Benefits Administration, Customer Service, Health, and Safety compliance.

  • Management Training and Career Developments
  • Employee Relations and Grievance Proceedings
  • Organizational Needs Assessment and Affirmative Action Plan Management
  • Problem Solving & Trouble Shooting
  • KAIZEN and LEAN Management
  • Policy Development & Implementation
  • Recruitment Policy Development
  • Employee Performance Management
  • Benefits & Compensation Administration
  • Cost Controls and Benefits Analysis
  • Project Planning and Management
  • Wages & Salary Analysis
  • Payroll & HRIS Management
  • Medication Management – RCFE
  • Caregiver’s Training – RCFE
  • Environment, Health & Safety Management
  • Security & Building Maintenance Management
  • Coordination with Court Ordered & Assigned Conservators for the Elders
  • RCFE Compliance with all the Federal and State Rules Regulations
  • Incentives & Rewards Systems
  • Company Wide – 5S Implementation
01/2022 to Current Administrative Assistant Mhc Equity Lifestyle Properties | Sarasota, FL,
  • Oversees day-to-day activities of the Business Office/Administration
  • Entertains incoming inquiries about the facility, personal and over the telephone thus yielding to the increase in facility occupancy to 97% capacity
  • Handles company AR & AP and ensures residents room and board, level of care fees are properly settled on time
  • Assists Administrator and other staff in the delivery of high-quality services to residents and their families in compliance with Federal and Florida Statues
  • Manages, ensures that all residents and employee documents are current, completed and properly filed for easy access in accordance with the company policies and procedures
  • Organizes, directs, coordinates, and supervises Business Office.
01/2021 to 07/2021 Human Resources Director Gainesville Health Care Center | Gainesville, FL,
  • Managed all employee relations by providing conflict resolutions or coaching as needed
  • Ensured management and employee relation as addressed immediately
  • Developed, monitored HR policies and procedures were in compliance with the Federal and State Laws
  • Assisted in filing vacancies in departments from postings jobs, receiving applications through the entire process of signing all new hire paper works
  • Advised and administered the Benefit programs for all Oakview Manor employees
  • Analyzed salary and wage data to determine competitive compensation plans and assisted the Administrator to ensure compliance with the equity within the organization
  • Developed, maintained, and kept all job descriptions for all positions updated
  • Managed the administration of FMLA, Health/Dental/Vision Benefits, Cobra, WC policies, 401K and procedures for employees as regulated by Federal and State Laws and procedures
  • Handled and processed company’s payroll systems both for salaried and hourly employees.
02/2018 to 07/2019 Human Resources & General Services Manager INZI CONTROLS ALABAMA, INC | City, STATE,
  • Automotive Parts Manufacturing – Injection and Blow Mold
  • Saved the company $300K from Unemployment Claims through proper employee orientation and documentations
  • Managed talent acquisition process including
  • Managed talent acquisition process, including sourcing, testing, interviewing, hiring, and onboarding process thus increasing level of employee retention from 5% to 25%
  • Managed implementation and compliance of various Federal and State benefits like EEO, MLA
  • FLSA, ADA, 401K, Work Compensation, Unemployment Claims, etc
  • Kept job description up to date, accurate and in compliance with relevant Federal, State and local laws and regulations for all positions
  • Developed Affirmative Action Plan, Training and Performance management program that ensures all employees treated equality, familiar with their job responsibilities, that will comply to all relevant legal and safety requirements both the Federal and State
  • Created and updated compensation strategy/salary admin through market analysis and paid surveys
  • Managed the company wide Performance Evaluation
  • Handled investigation and resolution of employee issues, concerns, and conflicts
  • Ensured all employment practices complied with federal, state, and local regulations
  • Managed Health and Safety policy of the company in compliance with all the rules and regulations of OSHA, Federal and State
  • Handled and oversee General Services activities and in compliance with the company rules and regulations as well as the Federal and States requirements
  • Monitored compliance of contracted temporary services.
12/2009 to 12/2017 Assistant RCFE Administrator/Human Resources Manager PASADENA MANSION & MERRIDIAN MANOR, Care | City, STATE,
  • Increased occupancy rate of the facilities to 100%
  • Developed, monitored, and adjusted work schedule of the staff to ensure adequate staffing to meet standard quality of services are given to the residents
  • Conducted routine rounds of the facilities to ensure safety and health are in compliance set by CCLD, OSHA, Federal and State and rules and regulations
  • Handled and managed full H.R
  • Operations and requirements, , recruitment, onboarding, training of needed staff, EEO, FMLA, Unemployment Claims
  • Conducted and participated during initial and ongoing resident’s assessments to help attending medical professionals handling the resident’s health concerns
  • Fostered smooth functioning, efficient operation through timely and effective resolution of grievances from residents, families, or staff
  • Ensured that appropriate, right care and attention are being given on a timely manner
  • Fulfilled job duties of staff position during periods of employee absence, position vacancy, etc, as necessary to ensure optimal operation continuity of the facility
  • Closely coordinated with the immediate family members or the person in charge of the residents to implement services they want to extend (i.e., care, accommodations, and transportation)
Education and Training
Expected in 07/2022 to to of the Philippines Certified CPR/AED and First Aid (Adult, Child, Infant) National Health & Safety Association | , , GPA:
Expected in to to Bachelor of Science | Psychology Adamson University, Manila, GPA:
Graduated Under the Government Scholarship Programs

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Resume Overview

School Attended

  • Adamson University

Job Titles Held:

  • Administrative Assistant
  • Human Resources Director
  • Human Resources & General Services Manager
  • Assistant RCFE Administrator/Human Resources Manager


  • of the Philippines Certified CPR/AED and First Aid (Adult, Child, Infant) National Health & Safety Association
  • Bachelor of Science

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