administrative assistant resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in customer service along with being a highly motivated individual.
Skills
PC proficient
Technologically savvy
Transporting files
Back office operations
Microsoft
Recordkeeping and bookkeeping
Records management systems
Phone call answering
Data entry
Self-starter
Customer relations
Experience
06/2018 to 08/2020Administrative AssistantNational Vision | Englishtown, NJ,
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Worked alongside entire development team in energetic and creative environment.
Dressed, makeup and hair, and casketed the deceased.
On call for funeral home.
Created videos, books, register books, and service folders for each funeral.
01/2018 to 07/2018Front Desk ClerkHilton Grand Vacations | Boston, MA,
Maintained clean and presentable reception area to maintain professional business reputation.
Arranged special accommodations for guests to maintain optimal satisfaction.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Upsold packages and additional services to customers to drive business revenue.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Managed customer complaints and rectified issues to complete satisfaction.
Reviewed account information and individual customer charges to produce correct bills.
Investigated and independently resolved all customer complaints to boost satisfaction.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Monitored reservations to track incoming parties and special events.
Responded to inquiries and room requests made online, by phone or email.
Computed guest billings and posted charges to room accounts.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Facilitated front desk operations for busy high-volume hotel.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Set guest and group reservations and processed check-ins and check-outs.
04/2014 to 01/2018LandscaperEmory University | Atlanta, GA,
Pruned trees and bushes to improve visibility and shapes.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Removed and properly disposed of debris to maintain worksite safety.
Planted bulbs, bushes, trees and flowers to enhance environment.
Hung lights, wreaths and garlands to prepare for winter holidays.
Prepared soil and gardens to plant with mulch and sod.
Operated and maintained basic landscaping equipment and vehicles.
Installed irrigation systems, rock gardens and ponds to simplify watering needs.
Operated landscaping equipment to maintain grounds and remove trees.
Leveraged hand-held tools to maintain green spaces.
Cleared pathways of overgrowth, debris and snow to reduce hazards.
Education and Training
Expected in 05/2020 to to Associate of Arts | Vocal Music PerformanceSeward County Community College, Liberal, Ks, GPA:
Expected in 05/2022 to to Bachelor of Arts | Vocal Music Performance/Music Worship ArtsGrace Christian University, Grand Rapids, MI, GPA:
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