administrative assistant resume example with 18+ years of experience
JessicaClaire
Experienced Customer Service Representative
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Trained and recruited staff to provide professional customer service.
Provided customer service to guest to resolve issues and give a positive experience.
Handled cash, credit cards and balanced banks.
Safety and hazmat experience.
Motivated Customer Service Representative with 30 years of experience. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Results-driven with track record of excelling in fast-paced office environments. Strong client relations skills and to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.
Skills
10-key proficiency
Hotel regulations
Types 50 WPM
Detailed meeting minutes
Cash deposit preparation
Record keeping and bookkeeping
PC proficient
Back office operations
AR/AP
Appointment scheduling
Data entry
Scheduling and calendar management
Resourceful
Expense reporting
Training and coaching
Staff motivation
Dedicated team player
Payroll and benefits administration
Bookkeeping
Labor relations
Report writing
Inventory supplies
Credit checks
Received payment for County Clerk documents
Account reconciliation
Training and development
Recruiting
Strong interpersonal skills
Credit card and cash handling
Hotel regulations knowledge
Conflict mediation
Courteous demeanor
Customer relations
Problem-solving abilities
Clerical support
Make hotel reservations
Experience in Human Resources
Proven customer service experience
Experience
Administrative Assistant, 10/XXX6 - 07/2010 National Vision – Howell, MI,
Directed customer communication to appropriate department personnel.
Arranged travel and hotel accommodations for guests.
Controlled building access by supplying key cards to employees and visitors.
Worked closely with front-end staff to assist customers.
Learned roles of other departments to provide coverage and keep Clerks Office operational.
Background checks and verification of officiant applications.
P/T Office Assistant II, 09/XXX5 - 10/XXX6 Sumitomo Mitsui Banking Corporation – San Francisco, CA,
Managed office paperwork, including routing business correspondence.
Organized files, developed spreadsheets and provided appropriate reports to personal.
Offered diverse clerical support to office team members, including managing correspondence and tracking documentation.
Answered approximately 50 to 100 phone calls daily to handle needed and make class reservations.
Dispersed incoming mail to correct recipients throughout office.
Monitored calendars and scheduled appointments based on availability and established load limits.
Updated databases with foster family recruitment data, verified changes in information to maintain accuracy.
Created PowerPoint presentations used for foster family classes.
Assembled foster family recruitment and class information packets.
Resort Administrative Asst, 10/1999 - 01/XXX5 Hilton Grand Vacations Club – City, STATE,
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Directed customer communication to appropriate department personnel.
Received deliveries and guest luggage for guest.
Arranged travel and hotel accommodations for international and domestic business meetings and guest trips.
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Conducted and initialized background checks for potential employees.
Provided orientations for new hires.
Input staff time sheets and coordinated time off.
Handled guest issues and ensured a pleasant stay experience.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Planned for major business changes, including system conversions and office moves.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Directed team of 12 administrative professionals to meet team needs in fast-paced environment.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Provided technical support to clients.
Ran credit reports.
Resolved client issues.
Education and Training
High School Diploma: , Expected in 06/1976 - El Dorado High School - Las Vegas, NV GPA: Status -
: , Expected in - Southern Nevada Community College - Las Vegas, NV GPA: Status -
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