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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Skills
Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows, Microsoft Outlook, Complete training for Time and Attendance at CDC, 2017 Records Management, Public Trust Clearance (2016)
Experience
Administrative Assistant
  • Centers For Disease Control-Venecso-Contractor.
  • Prepare and maintain PMO, Civil, and Commissioned Corps personnel files for the Office of the Director.
  • As an Administrative Assistance was responsible for preparing PMO personnel files for the Office of the Director.
  • Must provide administrative duties using Microsoft Office and Microsoft Excel, PowerPoint, and Windows 10.
  • Also reviewed office personnel files for an audit and administering the organization's records and management program.
  • Creating spreadsheet for special projects.
  • Also working with management effectively to relate information to complete special projects.
  • Also familiar with People Processing System, Concur Travel and TASNET.
  • Knowledge of records management laws, regulations, rules, policies and procedures.
  • Must also assure that the division is in compliance with Federal laws.
  • Keep weekly log of activities completed within the department.
  • Report to manager with weekly and monthly progress reports.
  • Also weekly staff meeting with status reports.
  • Coordinate meeting planning, room reservation, agenda development, equipment request, notetaking, and all associated administrative functions for DGHP staff.
  • Must provide customer service to staff members in a professional manner internally within the Centers for Disease Control.
  • ADRIANE GLASS Phone: (470) 209-6484 Email: glassmba15@yahoo.com ____________________________________________________________________________________.
  • Also make domestic and International travel arrangements, including coordinating and preparing travel packages, making reservations, and assisting with preparations of travel vouchers for DGHP staff.
  • Develop, update, and, maintain program documentation on team share drive and SharePoint site.
  • Receive and direct telephone calls within DGHP and other correspondence and provide caller with information about the programs.
  • Had to meet deadlines in a timely manner.
  • Exhibit excellent interpersonal, oral and written skills performing services as outlined herein and performed other duties as assigned.
Customer Service Representative
  • DeKalb County Customer Operations Utility-HD.
  • Provided customer service to the residents of DeKalb County.
  • Answered questions in reference to customer's water accounts in a call center setting.
  • Assisted customers with their accounts to help resolved concerns with included researching the accounts and provided information to the supervisor to resolve concern(s) in a timely manner.
  • Also sent information to customer (s) via fax and e-mail.
  • Assisted other team members when needed.
  • Performed other duties as assigned.
Company NameTreasury Specialist
  • Performed balancing procedures to ensure accuracy of processors.
  • Performed general research to support Operations, and assist with annual audits which included accurate journal entries and log entries.
  • Assisted with validation of client set up in system.
  • Researched bank statements and retrieved missing images for each statement to ensure customer satisfaction.
  • Reviewed all bank statements before mailing to the customer(s).
  • Also proper customer service to managers in the banking industry.
  • Communicated with manager to enhance proper, handling and follow-up of various task assigned.
  • Discussed concerns or inquiries with other departmental personnel and offered technical assistance to insure proper handling and follow-up.
  • Encoded and processed checks for the Federal Reserve Bank processing 100 checks per hour.
  • Also responsible to maintaining project plans.
  • Assisted manager with special projects.
  • Attended on-going training classes to solve more complex problems.
  • Provide administrative assistance when needed and perform other duties as assigned.
Education and Training
University of Phoenix10/2010Bachelor of Science: ManagementCity, StateManagement 3.44
Skills
Administrative, Administrative Assistant, administrative duties, administrative functions, administrative support, making appointments, banking, call center, com, interpersonal, oral, client, customer satisfaction, customer service, data entry, documentation, e-mail, Email, fax, Director, mailing, meeting planning, meetings, Microsoft Excel, Microsoft Office, Office, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, SharePoint, Microsoft Windows, Windows, multi-tasking, personnel, policies, problem solving, processors, progress, project plans, quality, researching, research, spreadsheet, supervisor, team player, technical assistance, telephone, Phone, arranging travel, travel arrangements, validation, written skills
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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Administrative Assistant
  • Customer Service Representative
  • Treasury Specialist

Degrees

  • Bachelor of Science : Management

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