Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Skills
| Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Windows, Microsoft Outlook, Complete training for Time and Attendance at CDC, 2017 Records Management, Public Trust Clearance (2016) |
Experience
Administrative Assistant
- Centers For Disease Control-Venecso-Contractor.
- Prepare and maintain PMO, Civil, and Commissioned Corps personnel files for the Office of the Director.
- As an Administrative Assistance was responsible for preparing PMO personnel files for the Office of the Director.
- Must provide administrative duties using Microsoft Office and Microsoft Excel, PowerPoint, and Windows 10.
- Also reviewed office personnel files for an audit and administering the organization's records and management program.
- Creating spreadsheet for special projects.
- Also working with management effectively to relate information to complete special projects.
- Also familiar with People Processing System, Concur Travel and TASNET.
- Knowledge of records management laws, regulations, rules, policies and procedures.
- Must also assure that the division is in compliance with Federal laws.
- Keep weekly log of activities completed within the department.
- Report to manager with weekly and monthly progress reports.
- Also weekly staff meeting with status reports.
- Coordinate meeting planning, room reservation, agenda development, equipment request, notetaking, and all associated administrative functions for DGHP staff.
- Must provide customer service to staff members in a professional manner internally within the Centers for Disease Control.
- ADRIANE GLASS Phone: (470) 209-6484 Email: glassmba15@yahoo.com ____________________________________________________________________________________.
- Also make domestic and International travel arrangements, including coordinating and preparing travel packages, making reservations, and assisting with preparations of travel vouchers for DGHP staff.
- Develop, update, and, maintain program documentation on team share drive and SharePoint site.
- Receive and direct telephone calls within DGHP and other correspondence and provide caller with information about the programs.
- Had to meet deadlines in a timely manner.
- Exhibit excellent interpersonal, oral and written skills performing services as outlined herein and performed other duties as assigned.
Customer Service Representative
- DeKalb County Customer Operations Utility-HD.
- Provided customer service to the residents of DeKalb County.
- Answered questions in reference to customer's water accounts in a call center setting.
- Assisted customers with their accounts to help resolved concerns with included researching the accounts and provided information to the supervisor to resolve concern(s) in a timely manner.
- Also sent information to customer (s) via fax and e-mail.
- Assisted other team members when needed.
- Performed other duties as assigned.
Otis WorldwideTreasury Specialist
- Performed balancing procedures to ensure accuracy of processors.
- Performed general research to support Operations, and assist with annual audits which included accurate journal entries and log entries.
- Assisted with validation of client set up in system.
- Researched bank statements and retrieved missing images for each statement to ensure customer satisfaction.
- Reviewed all bank statements before mailing to the customer(s).
- Also proper customer service to managers in the banking industry.
- Communicated with manager to enhance proper, handling and follow-up of various task assigned.
- Discussed concerns or inquiries with other departmental personnel and offered technical assistance to insure proper handling and follow-up.
- Encoded and processed checks for the Federal Reserve Bank processing 100 checks per hour.
- Also responsible to maintaining project plans.
- Assisted manager with special projects.
- Attended on-going training classes to solve more complex problems.
- Provide administrative assistance when needed and perform other duties as assigned.
Education and Training
University of Phoenix10/2010Bachelor of Science: ManagementCity, StateManagement 3.44
Skills
Administrative, Administrative Assistant, administrative duties, administrative functions, administrative support, making appointments, banking, call center, com, interpersonal, oral, client, customer satisfaction, customer service, data entry, documentation, e-mail, Email, fax, Director, mailing, meeting planning, meetings, Microsoft Excel, Microsoft Office, Office, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, SharePoint, Microsoft Windows, Windows, multi-tasking, personnel, policies, problem solving, processors, progress, project plans, quality, researching, research, spreadsheet, supervisor, team player, technical assistance, telephone, Phone, arranging travel, travel arrangements, validation, written skills
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Resume Overview
School Attended
- University of Phoenix
Job Titles Held:
- Administrative Assistant
- Customer Service Representative
- Treasury Specialist
Degrees
- Bachelor of Science : Management
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