I have a strong work ethic by maintaining employment with the same employer for longer times than individuals my age since my high school days. Being employed in the food industry has defined and developed my personality to be able to work with all types of people from different backgrounds. This quality would allow me to be a team player.
I will graduate in the upcoming months by finishing an online class with an Associates Degree in Applied Science in Human Resources. This education will allow me to easily recognize employment confirmations and tax documents in mortgage processing.
Over the years I have had the opportunity to be around family who have been mortgage loan processors as well as loan officers. I have familiarized myself with their duties and what has inspired me to pursue this career path. While working in a law officer over the past year I actually was able to see what most mortgage loan processors don't see is the end result and that is the ultimate closing of the real estate loan.
Although, I lack actual mortgage loan processing experience I am a quick learner whose motivated in excelling in this chosen career path. I have completed a full length accredited program and have attached my Certificate of being a Certified Contract Loan Processor.
Skills
Executive presentation development
Document retrieval
Microsoft
Sensitive material handling
Data entry documentation
Excel spreadsheets
Accounting support
Insurance eligibility verification
PC proficient
Report analysis
Employee training and development
Advanced MS Office Suite knowledge
CRM and office management software
Back office operations
Data analysis and research
File and data retrieval systems
Legal administrative support
Microsoft Office
Human Resources Management (HRM)
Data organization
Data entry
Database organization
Meticulous attention to detail
Multitasking and prioritization
Conflict mediation
Administrative operations
Education and Training
Wake Technical Community CollegeRaleigh, NC, Expected in 05/2021 ā āAssociate of Applied Science:Human Resources Management - GPA:
National Association Of Mortgage Processor (NAMP)Hollywood, FL, Expected in ā āCERTIFICATE:Mortgage Processing - GPA:
Experience
Outsource Consulting Services, Inc - Administrative Assistant Santa Clara, CA, 01/2020 - Current
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Conducted research using various media sources to obtain relevant data for staff requirements.
Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Increased accuracy by verifying data while processing incoming and outgoing checks and wire transfers.
Conducted and initialized background checks for potential employees, using various software programs.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Mcdonald's - Senior Waiter Canton, MI, 2015 - Current
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Collaborated with host, bus person and cook to serve up food and beverage options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Bin 54 Fine Dining - Head Waiter City, STATE, 2013 - 2018
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
McDonald's Corp. - Crew Trainer City, STATE, 2008 - 2012
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Instructed new team members on correct procedures for all areas of operations.
Documented needs for performance improvement, safety and customer service to optimize operations.
Stayed up to date on requirements of all team positions to optimize training.
Estimated potential worker issues to produce detailed resource documentation.
Scheduled training sessions based on availability of classrooms, equipment and instructors.
Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
Developed complete training programs and led training using expert learning techniques.
Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
Documented training activities and changes to analyze program effectiveness.
Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Assessed training needs, using employee surveys and interviews to gather data.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Administered course content, schedules and attendance utilizing learning management system (LMS).
Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
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