Administrative Assistant resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I am an enthusiastic Administrative Assistant with experience in substance abuse and recovery. I am a hardworking team player with various clerical skills who is responsible, punctual and productive. I have excellent customer service skills and conflict management skills.

I have not only had personal experience with recovery but I have also taken some classes to further my educational studies of addiction.

Those classes include:

Clinical Aspect - Substance abuse 3 credit hours with an A-

Therapeutic Intervention I - 3 credit hours with a B

Therapeutic Intervention II - 3 credit hours with an A

Substance Abuse Treatment Programs - 3 credit hours with an A

Prac - Substance Abuse Counseling -3 credit hours with an A


I have successfully been in recovery from all illegal and mind altering substances for 6 years on June 13th, 2021.

I quit smoking cigarettes 5 years ago on September 1, 2021

I currently just began my recovery from vaping on February 23, 2021

  • Process optimization
  • Spreadsheet management
  • Meeting minutes
  • Office administration
  • Organizing Mail
  • Faxing Paperwork
  • Recordkeeping
  • Sorting and labeling
  • Scheduling
  • Customer and client relations
  • Meeting arrangements
  • Bookkeeping
  • Multi-line Telephone Systems
  • Writing reports
  • Social media knowledge
  • Staff Management
  • Records management
  • Administrative support
  • Project Management
  • Documentation and reporting
Work History
Administrative Assistant, 05/2020 - Current
Perkins Will Austin, TX,
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored Property manager's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Escalated any major issues to property manager for immediate remediation.
  • Validated rental eligibility by using Preservation Management's verification process.
  • Performed background checks on over 60 apartment applicants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
DSP & House Leader, 01/2017 - 01/2020
Bridges Of Indiana City, STATE,
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Updated patient files with current information about vitals, behaviors and other data relevant to DSP treatment planning.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Promoted positive relations between residents and staff.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Maintained compliance with company policies, objectives and communication goals.
  • Measured team performance and reported metrics to leadership team members.
Counter Clerk - Prep Cook - Trainer, 08/2015 - 01/2017
Captain D's Seafood City, STATE,
  • Operated cash register to accurately complete customer financial transactions.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Applied knowledge of daily menu items, promotions and prices.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Reconciled cash drawer and corrected any errors.
  • Processed cash, check and credit card payments.
  • Delivered items to guest tables and addressed and requests.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared ingredients for menu items.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
GED: , Expected in 1993
North Knox High School - Freelandville, IN,
No Degree: Business Management, Expected in
Indiana Business College - Vincennes, IN,
No Degree: General Studies, Expected in
Western International University - Tempe, AZ
No Degree: Behavioral Sciences With Substance Abuse Counsel, Expected in
Vincennes University - Vincennes, IN

I am a christian for the past 5-1/2 years. I continue to learn and grow every day. I am a leader in Celebrate Recovery for the past 4 years.

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Resume Overview

School Attended

  • North Knox High School
  • Indiana Business College
  • Western International University
  • Vincennes University

Job Titles Held:

  • Administrative Assistant
  • DSP & House Leader
  • Counter Clerk - Prep Cook - Trainer


  • GED
  • No Degree
  • No Degree
  • No Degree

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