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Administrative Assistant Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Systematic Administrative Assistant with over 7 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.

Skills
  • Meeting minutes
  • Process optimization
  • Office administration
  • Spreadsheet management
  • Faxing Paperwork
  • Workflow planning
  • Statistical data gathering
  • Customer and client relations
  • Patient Scheduling
  • Compensation and benefits
  • Recordkeeping
  • Scheduling
  • Business administration
  • Documentation and control
  • Credit and collections
Work History
Administrative Assistant, 01/2018 to 04/2020
Pnc Financial Services Group, Inc. Southampton, NJ,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained complex digital filing system for financial information.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed research to collect and record all data.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Monitored employer's work calendar and scheduled appointments, meetings and travel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Administrative Assistant, 11/2011 to 01/2020
Pnc Financial Services Group, Inc. Southfield, MI,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained complex digital filing system for financial information.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Managed all databases converting complex data into easy-to-interpret data.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed research to collect and record all data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Scheduled office meetings and client appointments for team of 7 professional psychiatrist's.
  • Monitored psychiatrist's work calendar and scheduled appointments, meetings and travel.
Cashier, 01/2009 to 09/2011
New Leaf Community Markets, Inc. Hillsboro, OR,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for customer purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Worked closely with cashier to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Completed manual and machine counts of funds for transactions valued at over $500.00.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked with cashier's to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers with special services, account updates and promotional options.
  • Increased sales 3% by offering advice on purchases and promoting additional products.
  • Prepared and submitted end-of-shift reports using cash register.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 3% accuracy.
  • Trained as cashier and provided back-up coverage to provide customers with optimal support.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped over 1,000 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Educated customers on promotions to enhance sales.
  • Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
  • Served needs of more than 100 customers in busy active environment.
Education
High School Diploma: , Expected in 01/1991
to
Greene Co. Tech High School - Paragould, AR
GPA:

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Resume Overview

School Attended
  • Greene Co. Tech High School
Job Titles Held:
  • Administrative Assistant
  • Administrative Assistant
  • Cashier
Degrees
  • High School Diploma

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