Administrative Assistant resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Friendly Receptionist with multiple-years background in office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Very well with multi-tasking and professionalism. Hard-working team player and compassionate and loyal employee. Multi-faceted and resourceful receptionist with expertise in finding solutions to scheduling issues and resolving customer and team conflict. Seasoned professional with expertise in handling client communications. Focused and dependable with proven track record in new employee training initiatives, document control and planning activities related to travel and events coordination. Recognized for fast learning and excellent training abilities and outstanding interpersonal, client and professional communication abilities. Trained in emergency responses and special security procedures.

  • Customer/Client relations
  • Shorthand writing
  • Professional demeanor
  • Office administration
  • Transcription and Dictation
  • Multi-Line Telephone Systems
  • Customer and Client Relations
  • Conflict Resolution
  • Memorization and Recall
  • Office management
  • Time management
  • Scheduling
  • Verbal and written communication
  • Telephone skills
  • Sorting and labeling
  • Staff Management
  • Project Management
  • Technical Support
  • Organization skills
  • Strategic Planning
  • Administrative support
Work History
Administrative Assistant, 11/2019 to Current
Power Plant ServicesMelrose Park, IL,
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled incoming and outgoing mail.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Maintained complex digital filing system for financial information.
Deli Associate, 06/2020 to Current
Price ChopperGouverneur, NY,
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Certified Culinary Professional, 12/2018 to 03/2020
Playa BowlsBrighton, MA,
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Inspected deliveries for accuracy and safety.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Identified inefficiencies leading to improved productivity.
  • Suggested actionable improvements to streamline training procedures.
Shift Leader, 10/2015 to 12/2018
Taco BellCity, STATE,
  • Trained new employees and delegated daily tasks and responsibilities.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Helped store management meet standards of service and quality in daily operations.
  • Coached team members in techniques necessary to complete job tasks.
  • Enforced company policies and regulations with employees.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Alerted customers to upcoming sales events and promotions.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
  • Tracked receipts, employee hours and inventory movements.
  • Regulated pricing, inventory count and supply during shift hours.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Associate of Arts: , Expected in
Bethune - Cookman University - Daytona Beach, FL
High School Diploma: , Expected in 05/2016
University High School - Orange City, FL

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Resume Overview

School Attended

  • Bethune - Cookman University
  • University High School

Job Titles Held:

  • Administrative Assistant
  • Deli Associate
  • Certified Culinary Professional
  • Shift Leader


  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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