Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Oil & Gas professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Document retrieval
Insurance eligibility verification
Accounting support
Workers' compensation knowledge
Cash deposit preparation
Transporting files
10-key proficiency
Recordkeeping and bookkeeping
Check processing
Excel spreadsheets
Travel administration
PC proficient
Meeting planning
Data entry documentation
Inventory systems
AR/AP
Account balancing reconciliation
Sensitive material handling
Program file distribution
Mail management
Back office operations
QuickBooks expert
Records management systems
Microsoft
Strong interpersonal skills
Organization and efficiency
Understands grammar
Self-starter
Office equipment maintenance
Invoicing and billing
Data entry
Microsoft Office
Dedicated team player
Customer relations
Inventory supplies
Phone call answering
Appointment scheduling
Experience
Administrative Assistant, 05/2012 - 08/2020 Prince William County Government – Nokesville, VA,
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Oversaw daily operations, maintenance and administration of various properties.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Maintained accurate records of all correspondence with and from tenants.
Coordinated maintenance and repair requests with property department and contacted contractors for bid proposals.
Sales Manager, 04/2008 - 05/2012 Lumin – Charlottesville, VA,
Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Created and finalized quotes to complete deals between company, vendors and customers.
Tracked weekly sales to develop senior leadership reports for business development planning.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
Managed and maintained client book of 800 accounts and weekly sales records.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Planned and developed strategies to increase sales and territory.
Formalized sales process to enhance operations and promote acquisition of new customers.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Worked with management to plan and implement special events to boost customer numbers and profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Engaged in small talk with patrons to build rapport and earn repeat business.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Upsold customers from shelf to premium brands to help boost sales.
Education and Training
High School Diploma: , Expected in 05/2001 - Enid High School - Enid, OK GPA:
Accomplishments
Represented executive-level management as first-point-of-contact in all communications with vendors, personnel, and clients.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Process Improvement - Oversaw implementation of new phone system which resulted in more cost-effective service.
Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Reporting - Maintained status reports to provide management with updated information for client projects.
Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Planned and executed all aspects of a major office headquarter move.
Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Calendaring - Planned all meetings and travel for CEO.
Achieved recognition by management for friendly and responsive service.
Administration - Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Increased office organization by developing more efficient filing system and customer database protocols.
Payroll Assistance - Assisted with payroll preparation and entered data into cumulative payroll document.
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