Dedicated, organized and personable, with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Great customer service, and communicative skills.
Skills
Recordkeeping and bookkeeping
Meeting logs management
Resourceful
Appointment scheduling
Dental terminology knowledge
Bookkeeping
[Product] sales
Phone call answering
Patient care advocacy
Multitasking and prioritization
Senior leadership support
Report writing
Inventory supplies
Training and development
Office equipment maintenance
Staff training and development
Customer relations
Scheduling and calendar management
[Language] skills
Data entry
Medical billing
File and data retrieval systems
Transporting files
Mail management
CRM and office management software
Restaurant operations management
Customer service best practices
Customer-oriented
Supervisory skills
Bilingual in [languages]
Hiring and training
Influencing and persuasive
Organization and prioritization
Adaptable
Experience
09/2020 to 05/2021
Administrative AssistantPrince William County Government – Manassas, VA,
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Directed customer communication to appropriate department personnel.
Maintained inventory in supply closet to prevent shortages.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Arranged documents for insurance claims.
Gathered medical information, dental health history and vitals from patients.
Scheduled cleanings and dental appointments for patients using appointment software.
Maintained master calendar and scheduled new appointments based on provider availability.
Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
09/2019 to 08/2020
Shift ManagerFive Guys – Bel Air, MD,
Upheld company standards and compliance requirements for operations and cleanliness.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Documented receipts, employee hours and inventory movements.
Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
Managed schedules, accepted time off requests and found coverage for shifts.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Coordinated shift-based inventory receiving, auditing and restocking.
Managed cash positions and made bank deposits.
Handled customer complaints, questions and inquiries.
Directed employees through daily routines.
Counted out cash drawers at end of each shift and logged profits into computer system.
Managed inventory and ordered new products when inventory was running low.
Managed scheduling for [Number] employees.
Trained new employees on company policies, procedures, techniques and customer service standards.
Answered customer inquiries in regard to nutritional information and menu offerings.
Cross-trained in every store role to maximize operational knowledge.
Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
Packed fast food products in approved containers, cups and bags.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Organized and restocked [Type] and [Type] supplies to support operations and team productivity.
Answered customer questions and took orders.
Operated fryers and grills, assisted with putting orders together and bagged items for customers.
Completed workstation set up and break down, properly disposing of leftover food.
Kept stations stocked and ready for use to maximize productivity.
Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
Stood in for other members of kitchen staff.
Trained new chefs on menu items and kitchen procedures.
Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
Cooked food following specific measurements and recipes.
Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
Filled specialized menu orders.
Monitored and reported food and labor costs and waste, saving $[Amount] per month.
Operated fryers and grills according to instructions to maintain safety and food quality.
Monitored kitchen productivity and assessed overall productivity and workflow.
Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
Operated and cleaned flat top grill, char grill, hood vent and fryers.
Followed food safety and sanitation procedures.
Prepared meats to appropriate internal temperature to ensure safety.
02/2016 to 08/2019
Administrative AssistantPrince William County Government – Prince William County, VA,
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Maintained inventory in supply closet to prevent shortages.
Directed customer communication to appropriate department personnel.
Answered and managed incoming calls and emails.
Collected payments from patients and arranged payment schedules.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Gathered medical information, dental health history and vitals from patients.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education and Training
Expected in 05/2010
High School Diploma: North High School - Akron, OH GPA:
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