Results-oriented professional with an impressive track record. Bringing more than 15 years of wide-ranging experience in business management, project management, and business development. A self-motivated individual who is extremely dedicated regarding work performance. Poised and confident. Disciplined, assertive individual, who consistently meets and exceeds set objectives and goals. Innovative problem-solver who can generate workable solutions. Quick learner. Detail focused. Goal oriented. Works well under pressure. Thrives on challenges. Seeking a fulfilling position that allows me to utilize my leadership skills, business management skills, marketing and sales experience as well as creative aptitude to make a positive contribution.
Energetic, motivated [Job Title] who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.Accurate, assertive and adaptable [Job Title] who can effectively multi-task in challenging situations and meet critical deadlines.Client-focused [Job Title] skilled at multi-tasking and meeting tight deadlines.Hard-working, experienced [Job Title] focused on [Area of focus]. Dedicated to delivering the highest quality service to every client. Reliable and conscientious.Focused [Job Title] offers impressive track record of maintaining customer satisfaction and building a solid customer base. Areas of expertise [Area] and [Area].Persevering [Job Title] seeks a position with an [Agency type] agency that will provide opportunities for professional growth and development. Focused and detail-oriented.[Job title] with [number] years of experience providing [service]. Areas of expertise include [skills].Client-focused [job title] particularly talented in the areas of [areas of expertise]. Well-organized and dependable with excellent leadership skills.
Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified
Objectives
Seeking a fulfilling position that allows me to utilize my leadership skills, business management skills, marketing and sales experience as well as creative aptitude to make a positive contribution.
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- Columbia Chamber of Commerce: Proudly served on Executive and board of directors for Columbia Chamber of Commerce.
- Chamber Ambassadors - reaching out to existing and new members and providing information and making sure that they recognize the value in their membership.
- Chair & Vice Chair of Women, Minority Small Business Council for 5 years.
- Assisted in planning events, monthly meetings, creating annual objectives, coordinating volunteers, assisted in running membership drives.
- Served on Northeast area board of directors - planning monthly meetings, golf tournament, recruiting volunteers, securing monthly speakers, and planning annual trade-show.
- Charlotte Chamber of Commerce: Served on the Charlotte Chamber Diversity Council for 3 years.
- Assisted in planning event, coordinating volunteers, recruiting and coordinating local corporate representatives and small business attendees for annual reverse trade-show.
- Charlotte Apartment Association: Membership Committee - 5 years : Assisted in planning and executing membership drives, member appreciation events.
- Creating ambassadors program to welcome new members.
- PR Committee - helped coordinate community service days, recruit volunteers, prepare press releases, articles for association publication, and promoting educational opportunities in the industry.
- Legislative Committee - assisted in calling members and rallying support for legislative agenda for apartment industry.
- Products & Service Council - assisted in planning golf tournaments, participated in community service days, annual charity auction, and annual trade-show.
- Matthews Chamber: Membership Committee Hospitality & Tourism Alliance - Charlotte: Membership Committee - recruited new members and welcomed new members.
- Events Committee - assisted in planning annual golf tournaments, annual auction, and annual trade-show.
- Columbia Builders Association: Ambassador program Membership committee Columbia Apartment Association: Membership Committee Events Committee Programs Committee Charity Auction Committee Spring Valley Rotary Club - Columbia, SC: Meals on Wheels Coordinator Bulletin editor.
-+
Personal Training
- Brought greater levels of health to 20+ clients weekly through one-on-one customized personal training.
Customer Service
- Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
- Consistently recognized by management for providing superior customer service.
Training:
- Promoted to Team Lead after only three months in position to support and train new staff.
Sales and Promotion
- Planned and executed promotional events to market services to new clients.
Budgeting:
- [Describe accomplishment 1]
- [Describe accomplishment 2]
Supervision:
- [Describe accomplishment 1]
- [Describe accomplishment 2]
Sales and Promotion
- Planned and executed promotional events to market services to new clients.
Scheduling
- [Describe accomplishment 1]
- [Describe accomplishment 2]
Inventory
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
Employee Training
- Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
- Instructed and administered facility menu and policy exam to new employees.
Integrated, Launched, Liaised, Maintained, Managed, Monitored, Organized, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Served, Streamlined, Supervised, Supported, Taught, Trained, Treated, Adapted, Advised, Assisted, Cared, Completed, Contributed, Coordinated, Created, Determined, Developed, Directed, Documented, Ensured, Headed, Helped, Implemented, Increased, Initiated
- Answer phones quickly redirected to needed department.
- Answer and managed incoming and outgoing calls while recording accurate messages.
- Politely assist customers in person and via telephone.
- Open and properly distribute incoming mail.
- Greet members and guests entering office to ascertain what each customer wanted or needed.
- Screen all visitors and directed them to the correct employee or office.
- Maintained a clean reception area, including break room and associated areas.
- Complete data entry, processed payments and prepared deposits in JONAS software.
- Obtain signatures for financial documents, membership forms and applications.
- Answer calls addressing customer inquiries, solving problems and providing club information.
- Describe club rules, regulations and programs of membership to members and guests.
- Operate JONAS (POS system) to itemize and complete member and guest purchases.
- Complete credit card transactions for guests purchases and end of the day settlement of transactions.
- Inventory office supplies and order as needed.
- Typing, copying and filing paperwork as needed.
- Consistently recognized by management for providing superior customer service.
- Create club forms and documents as directed.
- Process end of the day reports in JONAS and reconcile CHITS and credit card transactions.
- Resolved guest complaints.
- Created repeat business by developing long-term relationships with regular customers.
- Worked closely with [clients, team, customers] to produce [positive result].
- Accountable for all staff development, budgeting and supply ordering.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Adapted, Advised, Assisted, Cared, Completed, Contributed, Coordinated, Created, Determined, Developed, Directed, Documented, Ensured, Headed, Helped, Implemented, Increased, Initiated, Integrated, Launched, Liaised, Maintained, Managed, Monitored, Organized, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Served, Streamlined, Supervised, Supported, Taught, Trained, Treated
- Greeted visitors and assisted them with recommendations of lodging, dining and entertainment options for guests in the Beech Mountain area.
- Answered center telephone calls within 2 rings, using correct salutations and telephone etiquette.
- Answered phones and disseminated information to callers about Beech Mountain events, lodging, recreational opportunities and facilities.
- Helped post on social media sites promotional information about upcoming events and weather on Beech Mountain.
- Stocked, organized, and maintained brochures in center.
- Created database of brochures in center to manage inventory and ordering info readily available to staff.
- Ordered brochures and inquired about new brochures for center.
- Organized brochure storage and created diagram to easily locate brochures.
- Created and maintained database of visitors and created analysis reports comparing month to month visitor numbers, their home state, and zip codes.
- Created weekly calendar of events & itineraries for visitors in the high country.
- Organized office files to easily access information in center for staff and volunteers.
- Event Planning: Created script for contacting prospective vendors for Annual Beer Festival.
- Created and sent promotional letters, emails and vendor info packets to prospective vendors.
- Contacted and recruited prospective and past vendors.
- Coordinated and recruited all volunteers for beer festival.
- Helped train intern on procedures, answering phone, calling of prospects, and area information.
- Researched and gathered information about possible future events that the TDA may be interested in undertaking.
- Collaborated with office team on marketing materials and helped proof promotional materials.
- Primary Responsibility Sales, Marketing, Community Outreach, and Networking.
- Recognized as one of the top five performing franchises among more than 170 store locations nationwide.
- Sales & Marketing efforts allowed us to realize double digit increases every year in our sales throughout 9 years of our business.
- Realized a 64% increase over a 3 year period a sales record for Signs By Tomorrow.
- Set numerous sales records throughout our tenure in the Signs By Tomorrow franchise family.
- Generated first year's sales of $450,000 that was a national franchise record over the last 20 years.
- Devised, managed and implemented key marketing elements that included annual marketing plan and budget, yearly goals, promotional campaigns, public relations, direct mail campaigns, email campaigns, customer retention strategy, and online strategy.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
- Analyzed business developments and monitored market trends.
- Maintained website, managed online presence, Google Adword campaigns, links, search engines, and social media.
- Directed an on-going successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
- This boosted our page rank on Google and put us above our competitors in the market.
- Led account management, strategy, targeting and campaign development for Tier 1 clients.
- Wrote content such as press releases, guest blog posts and informational articles.
- Reviewed and edited blog posts to guarantee high content quality.
- Coordinated art and graphics creation for effective merchandising and marketing collateral.
- Proofed and approved production and printing drafts of promotional materials.
- Identified value propositions and key messages for all of the company's marketing campaigns.
- Preserved brand integrity by monitoring the consistency and quality of marketing content.
- Cultivated and managed productive business relationships with key clients, vendors and community partners through volunteering, community outreach, networking and by establishing a reputation for integrity and putting the customer first.
- Created and maintained database of customers and prospects.
- Utilized data to market our business to prospects and reinforce our relationship and products with existing customers.
- Prepared quotes and proposals in response to RFPs.
- Project managed customer signage projects ensuring deadlines were met and monitored milestones through completion stage.
- Coordinated and scheduled installations with customers, contractors, and vendors.
- Supervised overall business functional areas, managing production schedule, prioritizing jobs, managing equipment and inventory as well as meeting customer deadlines.
- Applied effective leadership skills in directing a staff of eight full-time and two contract employees; coordinated reviews and reprimands; provided goals and expectations for each employee and trained staff.
- Played pivotal role in increasing profit over 4 percent while total sales were down 12.5 percent during the same period of time.
- Utilized financial management expertise including budgeting, negotiating vendor pricing, setting and maintaining proper pricing margins, accounts receivable, accounts payable, and daily accounting.
- Planned and organize customer appreciation events, open houses and trade-show events for business and follow up strategy to maximize our ROI.
- Initiated and collaborated in the creation of our work-flow process (loosely mirrored after Six Sigma) that helped to eliminate errors and increase efficiency.
- This work-flow also included a paperless filing system that made it easier to access our past files and archive them for future reference.
- The filing system was integrated with our POS program to help locate past job information quickly and efficiently.
- Effectively served as a consultant to other franchisees on work-flow, employee manuals, pricing, operational procedures, marketing, sales, networking, prospecting and how to build their business and brand in their marketplace.
- Lead and taught classes and gave presentations at annual Signs By Tomorrow franchise national meeting.
- Served on the Marketing Task Force for Signs By Tomorrow for 3 years - instrumental in re-working our brand, website, marketing materials, and helping to develop marketing plans and tools for the franchise system.
account management, accounting, accounts payable, accounts receivable, Adobe Illustrator, Photo Shop, art, brochures, brochure, budgeting, budget, Business Development, Competitive, consultant, content, copying, credit, clients, data entry, database, designing, direct mail, directing, email, Event Planning, filing, financial, financial management, forms, functional, Graphic Design, graphics, Inventory, leadership skills, letters, managing, marketing plan, develop marketing plans, marketing
strategy, market trends, marketing, market, marketing collateral, marketing materials, Marketing & Sales, merchandising, access, mail, office, negotiating, Networking, search engines, page, POS, presentations, press releases, pricing, profit, Project Management, promotional materials, proposals, public relations, quality, reception, recording, Relationship Building, research, Sales, script, Six Sigma, Strategy, Strategic Planning, TDA, telephone, telephone etiquette, phones, phone, Answer phones, Typing, website, work-flow, articles, zip
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School Attended
- NC REAL ESTATE LICENSE
- Queens College
- Harding High School
- Central Piedmont Community College
Job Titles Held:
- Administrative Assistant
- Administrative Assistant
- Owner
Degrees
- Graduated
- High School Diploma
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