Dedicated business professional with experience in Management and Finance. Extensive experience in Customer Service and Administrative duties. Recent completion of Bachelor of Healthcare Management degree has provided knowledge and experience in health services administration. Results-driven Recruiting Coordinator skilled at building rapport and obtaining information with practiced ease. Fully proficient in leading-edge social media platforms.
Skills
Influence & Negotiation Familiar
Using influence and negotiation techniques to engage with and persuade customers.
Administrative
Bookkeeping
Budgeting
CUSTOMER SERVICE
Document Management
Leadership Skills
QuickBooks
RECEPTIONIST
Recruitment
Sales Skills
ANSWERING PHONES
Lead management
Education
American InterContinental UniversitySchaumburg, ILExpected in 2017 – –Bachelor of Healthcare Management:Health Services Administration - GPA:Grant Writter
Southwest High SchoolEl Centro, CAExpected in 2001 – –High School Diploma:Spanish - GPA:
Majored in Spanish
Certifications
ANSWERING PHONES (10+ years)
CUSTOMER SERVICE (8 years)
LEADERSHIP SKILLS (4 years)
RECEPTIONIST (8 years)
Management (5 years)
Bookkeeping (1 year)
Non Profit (3 years)
Budgeting (2 years)
Administrative Experience (5 years)
Document Management (2 years)
Certifications and Licenses
QuickBooks
Present
Assessments
Medical Office Document Management Proficient
Work History
Real Alloy - Administrative Assistant Macedonia, OH, 09/2020 - Current
Entered details into accounts and tracked payments.
Updated documentation, reports and spreadsheets with financial information.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Completed appeals of denied claims on patient bills.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Performed targeted collections on past due accounts aged over 60 days.
H-E-B - Lead Kingsville, TX, 04/2017 - Current
Assist with any questions regarding rewards center.
Provide service with a smile.
Work efficiently to maintain accuracy and resolve guest issues.
Worked with team members to improve performance and implement training updates.
Tracked receipts, employee hours and inventory movements.
Assigned daily employee tasks and monitored activity and completion.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Prepared detailed reports daily on updates to project specifications, progress, identified conflicts and team activities.
Worked 3 different stations each shift to provide optimal coverage and meet production goals.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Girl Scouts Of San Gergonio - Membership and Community Development Manager City, STATE, 06/2012 - 08/2015
Reviewed current procedures, identified areas of potential enhancement and implemented changes to improve overall effectiveness by 80%
Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
Developed short- and long term community development strategies to draw businesses and consumers to rural areas.
Conducted online and in person research to identify community development opportunities.
Developed and deepened partnerships with related organizations to enhance success by implementing girl-lead programs
Developed and created programs and monitored effectiveness against individual participant needs.
Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness.
Spoke with community organizations to boost outreach and highlight programs successes.
Rogers And Rogers Inc - Finance Assistant & Billing City, STATE, 06/2009 - 06/2012
Assisted with month-end closing processes and verified journal entries.
Assisted with account reviews and preparation for account reviews.
Maintained excellent financial standings by working closely with Financial Institutions to processes business transactions under 15 days
Supported operations by communicating with customers, filing documents and managing data.
Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in ADP Software
Entered figures using 10-key calculator to compute data quickly.
Accomplishments
RELEVANT SKILLS
Administrative Skills.
Verified and resolved any discrepancies or issues with the billing process.
Verified finance paperwork to ensure accuracy for complete payment of services.
Finalization of the days finance including a breakdown of payment methods.
Produce and end of day report, confirming correct amounts.
Answering phones in a professional manner assisting callers to the correct dept.
Management and Leadership Skills.
Managed a grant from start to finish including setting timeline and completing reports within the
required timeline.
Manage volunteer structure of over 100 to provide support and leadership in the designated area
Customer Service.
Answering phones professionally, assisting callers to correct department.
Maintain a professional status with costumers.
Maintained positive report with returning customers.
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