Administrative Assistant resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Efficient professional with 8+ of experience and a proven knowledge of back office operations, customer service and executive support. Aiming to leverage my skills to successfully fill the role needed at your company and become a valuable asset to your company!
Skills
Data entry documentation
Back office operations
10-key proficiency
Technologically savvy
Organization and efficiency
Data organization
Multi-line phone systems
Data evaluation
Conflict mediation
Strong interpersonal skills
Data entry
Customer relations
Understands grammar
Meticulous attention to detail
Time management
Multitasking and prioritization
Administrative operations
Sensitive material handling
Experience
Administrative Assistant, 04/2019 - 10/2020 Risk Strategies Company – Chicago, IL,
• Scrub applications and make sure they are complete.
• Data entry - Key in Merchant applications into systems accurately and in a timely manner.
• Communicate with the Back End Department to get applications from Pending status to Approved status.
• Email/Call Sales Reps and Sales Mangers to get applications complete and approved.
Branch Operations Supervisor, 12/2014 - 11/2018 Petrochoice – Indianapolis, IN,
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Increased efficiency and drove branch revenue by optimizing daily operations.
Maximized branch revenue by optimizing daily operations.
Assessed employee performance and issued disciplinary notices.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
• Oversee the flow of cash or financial instruments.
• Recruit staff members and oversee training programs.
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Plan and prepare work schedules and keep records of employees' work schedules and time card.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Order a supply of cash to meet daily needs.
• Identify transaction mistakes when debits and credits do not balance.
• Resolve problems or discrepancies concerning customers' accounts.
Teller, 10/2013 - 11/2014 Brinks – Coppell, TX,
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Processed treasury, tax and loan payments.
Adhered to financial services security and audit procedures.
Trained employees on cash drawer operation.
Examined checks for identification and endorsement.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Adhered to regulatory and company security and audit procedures.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Processed cash withdrawals.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Balanced daily cash deposits and vault inventory with zero error rate.
Maintained confidentiality of bank records and client information.
Verified amounts and integrity of every check or funds transfer.
Supplied tellers with coin and currency as needed.
Entered member transaction data into online banking software.
Directed specific questions to appropriate branch personnel.
Delivered prompt, accurate and excellent customer service.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Assembled in-store marketing displays.
Established new customer accounts, including checking, savings, lines of credit and loans.
Hostess/Waitress, 09/2012 - 10/2013 Zookini’s Bar & Grill – City, STATE,
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
: Paralegal Studies, Expected in - South Plains College - Lubbock, TX GPA:
High School Diploma: , Expected in 05/2012 - Trinity Christian High School - Lubbock, TX GPA:
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