Administrative Assistant resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Efficient professional with 8+ of experience and a proven knowledge of back office operations, customer service and executive support. Aiming to leverage my skills to successfully fill the role needed at your company and become a valuable asset to your company!

  • Data entry documentation
  • Back office operations
  • 10-key proficiency
  • Technologically savvy
  • Organization and efficiency
  • Data organization
  • Multi-line phone systems
  • Data evaluation
  • Conflict mediation
  • Strong interpersonal skills
  • Data entry
  • Customer relations
  • Understands grammar
  • Meticulous attention to detail
  • Time management
  • Multitasking and prioritization
  • Administrative operations
  • Sensitive material handling
Administrative Assistant, 04/2019 - 10/2020
Risk Strategies Company Chicago, IL,

• Scrub applications and make sure they are complete.

• Data entry - Key in Merchant applications into systems accurately and in a timely manner.

• Communicate with the Back End Department to get applications from Pending status to Approved status.

• Email/Call Sales Reps and Sales Mangers to get applications complete and approved.

Branch Operations Supervisor, 12/2014 - 11/2018
Petrochoice Indianapolis, IN,
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Maximized branch revenue by optimizing daily operations.
  • Assessed employee performance and issued disciplinary notices.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • • Oversee the flow of cash or financial instruments.
  • • Recruit staff members and oversee training programs.
  • • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • • Plan and prepare work schedules and keep records of employees' work schedules and time card.
  • • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
  • • Order a supply of cash to meet daily needs.
  • • Identify transaction mistakes when debits and credits do not balance.
  • • Resolve problems or discrepancies concerning customers' accounts.
Teller, 10/2013 - 11/2014
Brinks Coppell, TX,
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Processed treasury, tax and loan payments.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Examined checks for identification and endorsement.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Adhered to regulatory and company security and audit procedures.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Processed cash withdrawals.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Maintained confidentiality of bank records and client information.
  • Verified amounts and integrity of every check or funds transfer.
  • Supplied tellers with coin and currency as needed.
  • Entered member transaction data into online banking software.
  • Directed specific questions to appropriate branch personnel.
  • Delivered prompt, accurate and excellent customer service.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Assembled in-store marketing displays.
  • Established new customer accounts, including checking, savings, lines of credit and loans.
Hostess/Waitress, 09/2012 - 10/2013
Zookini’s Bar & Grill City, STATE,
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
: Paralegal Studies, Expected in
South Plains College - Lubbock, TX
High School Diploma: , Expected in 05/2012
Trinity Christian High School - Lubbock, TX

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Resume Overview

School Attended

  • South Plains College
  • Trinity Christian High School

Job Titles Held:

  • Administrative Assistant
  • Branch Operations Supervisor
  • Teller
  • Hostess/Waitress


  • Some College (No Degree)
  • High School Diploma

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