Administrative Assistant resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Flexible and organized previous manager with 7 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus on expanding efficiencies and enhancing employee workplace satisfaction. Also, motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in Cerner.

  • Report analysis
  • Mail management
  • Advanced MS Office Suite knowledge
  • Accounting support
  • Data entry documentation
  • Microsoft
  • Back office operations
  • Timeline Planning and Management
  • Excel spreadsheets
  • Accounting skills
  • Cash deposit preparation
  • Meeting planning
  • HIPPA regulations
  • Recordkeeping and bookkeeping
  • Proposal writing
  • Scheduling and calendar management
  • Bookkeeping
  • Flexible
  • Strong problem solver
  • Professional and mature
  • Organization and efficiency
  • Data analysis and research
  • Staff motivation
  • Confidential document control
  • Multitasking and prioritization
  • Administrative operations
  • Appointment scheduling
  • Staff development
  • Issue and conflict resolution
  • Analytical
  • Organizational skills
  • Collaboration
  • Sales Techniques
11/2020 to Current Administrative Assistant Rite-Hite | Richmond, VA,
  • Directed patient communication to appropriate department personnel and offered information to resolve inquiries, boosting patient satisfaction.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts.
  • Reviewed the following day's registrations and pay codes.
  • Prepared department calendars and appointment schedules for individual physicians.
  • Answered and triaged incoming telephone calls to maximize personnel and resource effectiveness.
  • Followed starting procedures each day by preparing equipment, processing messages and setting up payment drawers.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Cerner.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Referred patients to appropriate professionals and services.
11/2019 to 12/2020 Hotel Receptionist Aimbridge Hospitality | Syracuse, NY,
  • Facilitated front desk operations for busy high-volume hotel.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Worked with Mangers and staff to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Input customer data using SoftHotel software and made immediate updates to reflect room changes.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
02/2016 to 10/2020 Manager Hyatt Hotels Corp. | Memphis, TN,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Cross-trained in every restaurant role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created monthly schedules for cooks to keep every shift well-staffed during holidays and busy periods.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
03/2013 to 04/2016 Lead Server/Cook Breezeway Cafe | City, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Checked freezer and refrigerator each day to verify proper functioning.
  • Made sure the kitchen, cooking utensils and storeroom were kept clean at all times.
  • Followed the "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Sanitized all counters and utensils used for the preparation of raw meat, poultry, fish and eggs.
  • Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
  • Created exciting dishes at competitive prices to attract clientele and increase revenue.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Education and Training
Expected in 06/2017 Certified Nursing Assistant | Nursing Jeff Tech, Reynoldsville, PA, GPA:
  • Red Cross Scholarship Recipient
  • Honor Roll 2010-2017
  • Child Youth Services Recipient
  • National Technical Honor Society Member
  • Ranked in Top 3% of class
Expected in | Business Administration Clarion University Of Pennsylvania, Clarion, PA GPA:
  • Minor in Sociology and Psychology
  • Chemistry Club Member
  • Future Leaders of America Member
  • Accounting Club Member

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Resume Overview

School Attended

  • Jeff Tech
  • Clarion University Of Pennsylvania

Job Titles Held:

  • Administrative Assistant
  • Hotel Receptionist
  • Manager
  • Lead Server/Cook


  • Certified Nursing Assistant
  • Some College (No Degree)

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